by Phil Jones | Updated 27 Oct, 2017 | Balanced Scorecard History
In a LinkedIn article someone posted a suggested development time line for the Balanced Scorecard approach. In summary they said (the piece in italics): Performance measurement tool (1992) Performance management system (1996) Strategic management and control system...
by Phil Jones | Updated 13 Apr, 2018 | Balanced Scorecard Various Types
This is an article about Dell’s management of their social media. Frankly it is a real eye opener to anyone who was sceptical about it. Of particular interest in their “social media scorecard”. They call it a “Social Business...
by Phil Jones | Updated 15 Feb, 2018 | Balanced Scorecard Alignment, Strategy implementation, Strategy maps & mapping
A client recently asked an important question. They are in the middle of strategy development and planning. They want to move to more useful measures and a better grip on the organisation. They are considering a strategic balanced scorecard approach. There is so...
by Phil Jones | Updated 31 Dec, 2014 | Examples & case studies, Modern Balanced Scorecards
If you are in manufacturing, or are simply looking for joined up working, then you will find this case study of an integrated sales, design and manufacturing strategy map and scorecard useful. A few years ago we were approach by a manufacturing company wanting a...
by Phil Jones | Updated 29 Oct, 2018 | Culture of performance, Examples & case studies, Ownership and buy-in
This is an interview on the BBC Radio 4 programme, Bottom Line, where Paul Moody explains how they communicate their message to around 3000 employees. It is as good an explanation as I have ever heard of what the balanced scorecard approach is all about. Using the...
by Phil Jones | Updated 29 Oct, 2018 | Balanced Scorecard Questions & Answers, Strategic planning
stimulaYou might be wondering whether you should use a Balanced Scorecard for strategic planning process. Here is my response to that very question. Don’t use “a balanced scorecard”: use “The Balanced Scorecard Approach” and use it to...
by Phil Jones | Updated 19 Apr, 2011 | Modern Balanced Scorecards
In the last post on GP Balanced Scorecards in the NHS, I lamented that the GP Practice balanced scorecard from Southwark PCT provided a very limited view of the GPs practices in their area. In fact i was concerned that NHS balanced scorecards rarely pass the basic...
by Phil Jones | Updated 20 Jun, 2018 | Balanced Scorecard Various Types
I was surprised to come across references to the King’s Fund research where they suggested that the new commissioning arrangements for GPs taking over fund holding might be managed using a “balanced scorecard”. Frankly I was shocked. You see the NHS...
by Phil Jones | Updated 30 May, 2020 | Balanced Scorecard Questions & Answers, Culture of performance, KPI & measure design
On a LinkedIn discussion the Chief Executive of a Housing Association asked For some practical experience of implementing performance management systems and cultures.How best to go about he process of identifying and measuring leading performance indicators. Two quite...