Blog Posts

Post Category: ‘Performance management’

Helpfully stolen accountability – a lesson in delegation, accountability and decision making control

Let me tell you the story of the curious case of missing financial control. In one organisation we worked with, …

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The KPI substitution heuristic – or why use a KPI in the first place?

Why use a KPI?  There is a lot of discussion about which particular measure, indicator of KPI to use.  There …

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The Chief Executive and the Lightbulb: How we think about performance management

Lightbulbs

As I talked, I noticed that the Chief Executive was no longer listening.  She had gone into that state of …

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Leading indicators: Ten different types for different situations

Leading and lagging indicators seem to create confusion for some people, yet with a clear understanding, it is easy to …

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Organisational structures do not exist – they are a myth!

Social Network Women

Ok, I can hear the squeals of anguish and dissent.  “Of course organisational structures exist” I hear people say. We …

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The Balanced Scorecard is not a technical tool: It is a social tool!

Most of what we see in “Balanced scorecards” are technical tools. Many of the questions we see and hear on …

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You can’t sack people in the public sector. Really!

This is a phrase I keep coming across, “You can’t sack people in the public sector”. Here is the catch:  …

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Insight 6: If you want proper leadership, draw your organisational chart upside down

Insight 6: If you want proper leadership, draw your organisational chart upside down This insight is part is a series …

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Rationale people: Econs, Workers and Human beings – encouraging behaviours.

There is a running joke between economists and psychologists: Economists, have a model of a rational decision maker.  Psychologists are used …

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Purpose and meaning at work, in business and in organisatons

I have been working with a client recently who, like many organisations, was getting a little tangled up in definitions …

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