by Phil Jones | Updated 20 Jun, 2018 | Communicating & Socialising Strategy, Ownership and buy-in
Line of sight and The golden thread are often talked about but also often confused. For us, they are two different things and the distinction is important. These are both about how individuals and teams in the organisation relate to the organisation’s goals, but in...
by Phil Jones | Updated 15 Feb, 2018 | Ownership and buy-in
Working with a management team the other day, they showed me their recently created “Balanced Scorecard”. As is fairly common it was simply an excel spreadsheet showing a collection of measures, without any actions, projects, objectives or ownership. They...
by Phil Jones | Updated 29 Oct, 2018 | Culture of performance, Examples & case studies, Ownership and buy-in
This is an interview on the BBC Radio 4 programme, Bottom Line, where Paul Moody explains how they communicate their message to around 3000 employees. It is as good an explanation as I have ever heard of what the balanced scorecard approach is all about. Using the...
by Phil Jones | Updated 26 Oct, 2017 | Examples & case studies, Ownership and buy-in, Strategy implementation
In this video, (the third of three) Steve Lunn talks to Phil Jones about how he changed the incentive and reward system at Anglian Water using the Strategic Balanced Scorecard Approachas a central part of their Transformation project. A significant part of the...
by Phil Jones | Updated 24 Oct, 2017 | Examples & case studies, Modern Balanced Scorecards, Ownership and buy-in
After several years of diversification, Anglian Water decided to revert back to its core regulated business and needed a transformation project to achieve it. In this interview Steve Lunn describes how he used strategy maps and the balanced scorecard, amongst other...
by Phil Jones | Updated 31 Dec, 2014 | Examples & case studies, Ownership and buy-in, Public Sector Balanced Scorecard, Strategy implementation
Ever wanted to ensure you engaged people and managed to change attitudes and performance, as you rolled out your strategic balanced scorecard? In this video, Steve Lunn talks to Phil Jones about their work together at Anglian Water (AW) as AW rolled out a strategy to...
by Phil Jones | Updated 4 Jan, 2018 | Culture of performance, Ownership and buy-in, Quality of conversation
Do be aware how you frame a performance management discussion. I often encounter clients whose experience of performance management discussions is that they are a game of scoring the maximum amount and justifying a high score or protecting against the potential...
by Phil Jones | Updated 15 Feb, 2018 | Ownership and buy-in
Getting buy-in for balanced scorecards can be difficult. Having helped around 60 organisations implements such an approach, there are various ways of getting buy-in for balanced scorecards, depending on that organisation’s needs. Here is some practical advice....
by Phil Jones | Updated 18 Apr, 2018 | Balanced Scorecard Design Principles, Ownership and buy-in
How do you make sure that this is the Chief Executive’s balanced scorecard? How do you make sure it is useful for them. How do you get energy and importance behind the balanced scorecard design project. Now you can certainly do scorecard projects without the...
