by Phil Jones | Updated 30 May, 2020 | Balanced Scorecard Perspectives
Understanding the perspectives in a balanced scorecard is fundamental to their correct use. The balanced scorecard perspectives create the cause and effect relationship that tells the story of the strategy. These articles look at the various perspectives,...
by Phil Jones | Updated 15 Feb, 2018 | Balanced Scorecard Perspectives
Perhaps the biggest, and most common, mistake I see in strategy map and balanced scorecard design, is failing to describe the objectives in the external customer perspective, from the perspective of those customers. This sounds obvious: after all it is called the...
by Phil Jones | Updated 15 Feb, 2018 | Balanced Scorecard Perspectives
The question A recent question on a Linkedin forum was, “Does the BSC need to explicitly consider the financial capital in learning and growth perspective? ” The questioner followed up with “Commercial organizations need funds such as equity and...
by Phil Jones | Updated 15 Feb, 2018 | Balanced Scorecard Perspectives
An important aspect of balanced scorecard thinking is to understand what drives performance. The objectives in the learning and growth perspective are vital for this. The problem is many organisations change the name of the learning and growth perspective and rename...
by Phil Jones | Updated 3 Jul, 2018 | Balanced Scorecard Perspectives, Strategy maps & mapping
Are you thinking of using shareholder return or shareholder value statements at the top of a strategy map or balanced scorecard. Some organisations want shareholder value at the top Rather than linking their financial objectives to profitability, some organisations...
by Phil Jones | Updated 15 Feb, 2018 | Balanced Scorecard Perspectives
This post is about the structure of strategy maps and in particular the financial perspective and objectives. Occasionally I meet someone from finance who wants to put the financial perspective at the bottom. Sometimes they want an additional financial perspective;...
by Phil Jones | Updated 15 Feb, 2018 | Balanced Scorecard Perspectives
So often I come across “balanced scorecards” that have re-named the learning and growth perspective as “people” or “employees”. They think it is more representative. However the original name was given for a reason. There are three good reasons for keeping the name...
by Phil Jones | Updated 15 Feb, 2018 | Balanced Scorecard Perspectives
Reading reviews of John Kay’s latest book Obliquity, they bring out how the theme of the book is that route to success is often through the search for something else: Taking the oblique route. It is a paradox, he says, that to achieve objectives you are better...
by Phil Jones | Updated 20 Jun, 2018 | 4G Balanced Scorecard, Balanced Scorecard Perspectives
Balanced scorecard perspectives require careful thought for an effective solution. Context is often missing: you need to add that external perspective. Working with a client recently reminded me of the importance of context around a balanced scorecard. This...
