by Phil Jones | Updated 7 Jun, 2020 | Balanced Scorecard Design Principles
This article looks at the most common balanced scorecard problems that we see clients face. It suggests typical underlying causes of these individual balanced scorecard problem and provides links to more detailed articles that will help you. The presenting...
by Phil Jones | Updated 30 May, 2020 | Balanced Scorecard Projects
How can you ensure your balanced scorecard project succeeds? This article is based on 25 year’s experience, many successes and a clear understanding of why they fail. This applies to all performance management projects, not simply those using a balanced...
by Phil Jones | Updated 10 Jul, 2018 | Balanced Scorecard Projects
This is one of a pair of articles: This one looks at the myths behind “Balanced Scorecard projects fail”. The second looks at the reality of why they might fail and what you can do about them. First let us look under the detail of the most some common...
by Phil Jones | Updated 30 May, 2020 | Balanced Scorecard Perspectives
Understanding the perspectives in a balanced scorecard is fundamental to their correct use. The balanced scorecard perspectives create the cause and effect relationship that tells the story of the strategy. These articles look at the various perspectives,...
by Phil Jones | Updated 20 Jun, 2018 | Balanced Scorecard History
A lot of nonsense is talked about the history of the Balanced Scorecard. In this series of articles, I make a plea for historical accuracy, describe some of the balanced scorecard history and their development from an insider’s perspective. This article summarises...
by Phil Jones | Updated 13 Apr, 2018 | Balanced Scorecard Various Types
As you browse the web or read articles you will come across various Balanced Scorecards as steering wheels, jigsaw puzzles or other symbolic pictures. The Tesco Steering wheel is well known. In this article I want to explore why these balanced scorecards and steering...
by Phil Jones | Updated 6 Jul, 2018 | 4G Balanced Scorecard, Balanced Scorecard Design Principles, Decision Making & Decision Taking
How do you test a balanced scorecard to see if it will be informative, useful and effective? With over 20 years experience designing and implementing balanced scorecards I have one key test that usually reveals how the balanced scorecard has been designed and is...
by Phil Jones | Updated 20 Jun, 2018 | Communicating & Socialising Strategy, Ownership and buy-in
Line of sight and The golden thread are often talked about but also often confused. For us, they are two different things and the distinction is important. These are both about how individuals and teams in the organisation relate to the organisation’s goals, but in...
by Phil Jones | Updated 27 Dec, 2017 | KPI & measure design, Performance management
Why use a KPI? There is a lot of discussion about which particular measure, indicator or KPI to use. There is far less discussion about why use a KPI in the first place. Actually, the reason is often a heuristic. Let me explain…. To solve difficult...