Blog Posts

Post Category: ‘KPI & measure design’

The KPI substitution heuristic – or why use a KPI in the first place?

Why use a KPI?  There is a lot of discussion about which particular measure, indicator of KPI to use.  There …

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Milestones and activities are not measures: but they are still useful

I was listening to my colleague and friend, Stacey Barr this week.  In her seminar, she was making it very …

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OFWAT, Outcomes and Outcome thinking – be very careful!

If you are in the water industry and have read any of the OFWAT documentation on outcomes, this article will …

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Don’t just manage what you can measure: Measure what you want to manage.

Balanced Scorecard principles: Measure what you want to manage: So often you will hear: “What gets measured gets managed”. I …

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What is the difference between a measure and an indicator?

What is the difference between measures and indicators?  This question has become a perennial topic on many discussion forums:  measures, …

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Leading indicators and lagging indicators – making sense of them

I see many conversations about leading indicators. People searching for a leading indicator, or arguing whether an indicator is leading …

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Cascading balanced scorecards for meaningful measures & KPIs

If you have ever tried to cascade measures in a balanced scorecard you have a problem that is common to …

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Effective KPI development

Recently I ran a KPI development workshop for a Public Sector client.  The feedback was interesting: “Seeing the whole picture …

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Performance management and cultures: Nine tips

On a Linkedin discussion a Chief Executive from a Housing Association asked about how best to go about a)  the …

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