by Phil Jones | Updated 2 Jul, 2018 | Balanced Scorecard Alignment
A linkedin question recently was about the integration of the Balanced scorecard framework and the Project hierarchy. The questioner desctibed their situation like this: “We have a top level strategy map for company-wide usually contains 15-25 main strategic...
by Phil Jones | Updated 15 Feb, 2018 | Balanced Scorecard Perspectives
The question A recent question on a Linkedin forum was, “Does the BSC need to explicitly consider the financial capital in learning and growth perspective? ” The questioner followed up with “Commercial organizations need funds such as equity and...
by Phil Jones | Updated 18 Oct, 2017 | KPI & measure design
I see many conversations about leading indicators. People searching for a leading indicator, or arguing whether an indicator is leading or lagging. This article provides a simple way of breaking through this problem. The whole debate about whether an indicator is...
by Phil Jones | Updated 30 May, 2020 | KPI & measure design, Modern Balanced Scorecards
There are some very common problems cascading balanced scorecards, that are regularly encountered, and easily avoided. If you have ever tried to cascade measures in a balanced scorecard you will likely hit problems that are common to many starting down the...
by Phil Jones | Updated 17 Apr, 2018 | KPI & measure design
How do you get meaningful and effective KPIs? Where does it go wrong? I ran a workshop to help a Public Sector client with their effective KPI development. Their feedback was interesting: “Seeing the whole picture enabled us to be more confident when dealing...
by Phil Jones | Updated 15 Feb, 2018 | Balanced Scorecard and Hoshin Kanri, Examples & case studies
Recently a client, a very large Government body, was having a few problems with their planning process. How to engage with their managers, getting the tools of strategy and performance to make coherent sense as a whole, making the story of their strategy clear,...
by Phil Jones | Updated 4 Feb, 2012 | Culture of performance, Public Sector Balanced Scorecard, World of Public Sector & NFP
Sneaking under the radar in central government are a small team of ten people. Called the Behavioural Influence Team (BIT), they have a remit of using behavioural techniques to improve how government bring about change and improvement. They have just brought out...
by Phil Jones | Updated 15 Feb, 2018 | Ownership and buy-in
Working with a management team the other day, they showed me their recently created “Balanced Scorecard”. As is fairly common it was simply an excel spreadsheet showing a collection of measures, without any actions, projects, objectives or ownership. They...
by Phil Jones | Updated 3 Jul, 2018 | Public Sector Balanced Scorecard, Strategy maps & mapping
Let me ask you three questions about your Public Sector balanced scorecard: 1) What categories of measures are you using on your scorecard? Do they describe how change will occur? 2) Do you represent the multiple strategies that you are implementing, for instance...
