Blog Posts

Post Category: ‘World of Public Sector & NFP’

Strategic Balanced Scorecards for Hospices: Some advice from experience

This article will help you in the design, implementation and use of a Hospice balanced scorecard: You can apply this Hospice strategic balanced scorecard approach in any similar charity. I was delighted to find that the Hospice Sector’s umbrella body ‘Help the Hospices“, had recommended Excitant as a the source of useful information when developing a balanced scorecard for a …

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Organisational metaphors: Think of your organisation as…

Yesterday I was privileged to talk with a Chief Executive who had been changing the culture of their organisation and going back to its roots.  One interesting piece was the organisational metaphor they created for their care organisation. The metaphor the used was a hanging basket. The organisational metaphor originated from the staff I particularly liked the fact that this metaphor also …

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Winterbourne Case Review: Something fundamental must be done!

Guest blog By David Wolverson As I started to read the reviews and responses, my first thought was ‘Here we go again.’  In the last 5 years alone remember Budock Hospital and then Orchard Hill?  The hand wringing, a modicum of acknowledgment of failure from all sides but of course with some reserve for self preservation, ‘ it wasn’t just us …

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Inputs, Outputs & Outcomes – Making sense of a misunderstood model

Understanding the origins of outcome based thinking, the deeper techniques that lie behind it and how you can improve outcome thinking, definition and delivery in your organisation The input-output-outcome model is used extensively in the UK public sector. The model has attractive simplicity. It is a model that allows a provider of funds, such as central government departments, to evaluate …

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Balanced Scorecards in Charities, NFP and Social Enterprise – Three mistakes to avoid.

Mistaken approaches to Balanced Scorecard Perspectives for NfP organisations To really create change and implement strategy in a charity, you need more than a simplistic scorecards.  You have to be thinking modern Balaced Scorecard approach: One that systematically supports strategy and change.   One impediment to their successful application is a failure to understand the  operating (or business) model and …

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A behavioural approach to public sector influence and change

Sneaking under the radar in central government are a small team of ten people.  Called the Behavioural Influence Team (BIT), they have a remit of using behavioural techniques to improve how government bring about change and improvement. They have just brought out their Annual update for 2011, and anyone who has read anything by Robert Cialdini, Especially his excellent book, …

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Public Sector Strategy map and balanced scorecard: doing it properly

Let me ask you three questions about your Public Sector balanced scorecard: 1) What categories of measures are you using on your scorecard?  Do they describe how change will occur? 2) Do you represent the multiple strategies that you are implementing, for instance cost reduction through policy decisions, simplifying operations and also perhaps preventative measures? 3) Do you accurately represent …

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Its not what they spend – its what they save!

Reading a speech by Bob Neill at the CIPFA (Chartered Institute of Public Finance and Accountancy) Conference I was struck by the idea that every local authority in the country is going to have to publish any item of expenditure over £500.  The attempt being to increase transparency and hold people to account. First reaction: That is a lot of …

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