by Phil Jones | Updated 30 Oct, 2018 | Communicating & Socialising Strategy, World of Public Sector & NFP
I was privileged to talk with a Chief Executive who had been changing the culture of their organisation and going back to its roots. One interesting piece was the organisational metaphor they created for their care organisation. The metaphor the used was a hanging...
by Phil Jones | Updated 31 Dec, 2017 | World of Public Sector & NFP
Guest blog By David Wolverson: The Winterbourne case review – why a fundamental rethink of policy is needed. “…and then comes the next abusive incident, because fundamentally nothing has changed the systems.” As I started to read the reviews...
by Phil Jones | Updated 27 Dec, 2017 | Outcome thinking, Performance management, World of Public Sector & NFP
Understanding the origins of outcome based thinking, the deeper techniques that lie behind it and how you can improve outcome thinking, definition and delivery in your organisation The input-output-outcome model is used extensively in the UK public sector. The model...
by Phil Jones | Updated 4 Feb, 2012 | Culture of performance, Public Sector Balanced Scorecard, World of Public Sector & NFP
Sneaking under the radar in central government are a small team of ten people. Called the Behavioural Influence Team (BIT), they have a remit of using behavioural techniques to improve how government bring about change and improvement. They have just brought out...
by Phil Jones | Updated 15 Feb, 2018 | World of Public Sector & NFP
Reading a speech by Bob Neill at the CIPFA (Chartered Institute of Public Finance and Accountancy) Conference I was struck by the idea that every local authority in the country is going to have to publish any item of expenditure over £500. The attempt being to...
by Phil Jones | Updated 4 Jan, 2018 | Performance management, World of Public Sector & NFP
The NHS IT delivery programme has a dreadful track record. It is not surprising when you look at their methodology and the techniques the NHS and the ISIP programme recommend for benefit mapping, benefit management and benefit realisation. They are fundamentally...
by Phil Jones | Updated 18 Oct, 2017 | Culture of performance, Thought provokers, World of Public Sector & NFP
The other week I was talking with a consultant who works in a large-ish consultancy. He had only been working in the Public sector for two years and said he was surprised by what he found. His description astounded me. He said, “Public sector managers and staff...
