by Phil Jones | Updated 4 Feb, 2012 | Culture of performance, Public Sector Balanced Scorecard, World of Public Sector & NFP
Sneaking under the radar in central government are a small team of ten people. Called the Behavioural Influence Team (BIT), they have a remit of using behavioural techniques to improve how government bring about change and improvement. They have just brought out...
by Phil Jones | Updated 3 Jul, 2018 | Public Sector Balanced Scorecard, Strategy maps & mapping
Let me ask you three questions about your Public Sector balanced scorecard: 1) What categories of measures are you using on your scorecard? Do they describe how change will occur? 2) Do you represent the multiple strategies that you are implementing, for instance...
by Phil Jones | Updated 31 Dec, 2014 | Examples & case studies, Ownership and buy-in, Public Sector Balanced Scorecard, Strategy implementation
Ever wanted to ensure you engaged people and managed to change attitudes and performance, as you rolled out your strategic balanced scorecard? In this video, Steve Lunn talks to Phil Jones about their work together at Anglian Water (AW) as AW rolled out a strategy to...
by Phil Jones | Updated 27 Oct, 2017 | Public Sector Balanced Scorecard
Dear Prime Minister, I understand your point that we should not just think about money, but the idea of measuring the nation’s happiness, fills me with woe (and my happiness quotient dropped as a result). Let me explain why I have some concerns about this idea...
