by Phil Jones | Updated 18 Oct, 2017 | How we make & take decisions, Quality of conversation
The more I talk through the idea of “quality of conversation” with executives and managers i meet and work with, the more I have absolutely no doubt that the quality of analysis and decision making that goes on in an organisation is directly related to the...
by Phil Jones | Updated 22 Feb, 2018 | Decision Making & Decision Taking, How we make & take decisions, Language of strategy, Quality of conversation
Some time ago I was talking to a client about some decisions that they were dealing with and the problems they were having. The situation involved their strategy, who was involved in the discussions and who had decided what, already. I suggested that the heart of...
by Phil Jones | Updated 23 Oct, 2013 | Culture of performance, Examples & case studies, How we make & take decisions
There is a running joke between economists and psychologists: Economists, have a model of a rational decision maker. Psychologists are used to people being emotional and less rational and try to understand that irrationality. So Psychologists say that Economists...
by Phil Jones | Updated 17 Sep, 2011 | Culture of performance, How we make & take decisions
Recently I have been interviewing executives who have either created exceptionally high performing cultures, or who have achieved significant cultural change, especially around deeply embedded learnt behaviours. In one discussion the Managing Director was contrasting...
by Phil Jones | Updated 29 Oct, 2018 | Agile & learning organisations, How we make & take decisions
Back in the dot.com boom around 2000 I was Chief Technology Officer of a start-up that changed direction 180 degrees in 6 months. Within the first six months we had speed: we had our solution up and running to demonstrate a net-market for trading materials between...
by Phil Jones | Updated 22 Feb, 2018 | How we make & take decisions, Managing uncertainty & risk
At an Institute of Director’s economic briefing in November, the Chief Economist of the IOD said that we are still facing uncertainty, its just that the uncertainties are changing. I think the uncertainty continues to change, especially with impending elections...
by Phil Jones | Updated 15 Sep, 2011 | 4G Balanced Scorecard, Agile & learning organisations, How we make & take decisions
Using Judgement and Evidence in Modern Balanced Scorecards: the use of subjective and qualitative measures. Audience questions and responses I presented a BetterManagement webinar on this subject, on 14th October, and it received a lot of interest. You can listen...
by Phil Jones | Updated 18 Oct, 2017 | How we make & take decisions, Modern Balanced Scorecards
Getting a sense of perspective Similarities between the balanced scorecard and how our eyes work Yesterday I got something in my eye and it irritated the lens surface so much I was going around much of the day with one eye closed. Not only was it very painful and...
