by Phil Jones | Updated 30 May, 2020 | Communicating change
The Chief Executives I interviewed whose strategy required significant change in culture, started with a compelling imperative for change. They made sure their people understood the rational and emotional reasons for the change. This article explains how a compelling...
by Phil Jones | Updated 21 Feb, 2018 | Communicating change
The burning platform is a popular metaphor for how to bring about organisational change. However I think it is 1) Insensitive and 2) An unhelpful metaphor for change. I will explain how Chief Executives actually encourage and explain the need for change in their...
by Phil Jones | Updated 10 Jul, 2017 | Avoiding communication mistakes, Communicating change
Having recently being involved in the due diligence phase of an acquisition process, it was interesting to think through the communication during acquisition, from the seller’s perspective. Also from the perspective of the people employed in the plant that were...
by Phil Jones | Updated 20 Oct, 2017 | Communicating change, Strategy communication
So you have told the story of the strategy, but do you back it up with actions. Are you communicating your strategy through your actions? Examples of communicating your strategy through your actions 1) I want to encourage excellent customer service. I measure the time...
by Phil Jones | Updated 20 Oct, 2017 | Communicating change, Strategy communication
It is vital you communicate the why of your strategy, otherwise your people will not engage in your strategy or message. There are two Whys of strategy: The “Sense of purpose?”; and the “Why change?”. Communicate the why of strategy purpose The first “Why” is about...
by Phil Jones | Updated 20 Oct, 2017 | Communicating bad news, Communicating change
Just at the moment, one of the most difficult places to be must be in finance in the public sector. They are constantly re-doing budgets and subject to negotiations over custs to funding from central government. That is if the organisation still exists: if you are a...
