Blog Posts

Post Category: ‘Communicating change’

Communication during acquisition

Having recently being involved in the due diligence phase of an acquisition process, it was interesting to think through the communication during acquisition, from the seller’s perspective.  Also from the perspective of the people employed in the plant that were were trying to acquire. Who should you communicate with during acquisition? This particular plant (I cannot give any details) was …

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Communicating your strategy more effectively, Part 5: Communicating through your actions

So you have told the story of the strategy, but do you back it up with actions. Are you communicating your strategy through your actions? Examples of communicating your strategy through your actions 1) I want to encourage excellent customer service. I measure the time with a customer and set targets to minimise it so you speak to as many …

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Communicating your strategy effectively: Part 3 – Communicating the why of strategy

It is vital you communicate the why of your strategy, otherwise your people will not engage in your strategy or message.  There are two Whys of strategy: The “Sense of purpose?”; and the “Why change?”. Communicate the why of strategy purpose The first “Why” is about what is important to people. Rather than a mission statement, if people have a …

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Will 35% of your staff leave, come the end of the crisis?

This weekend I was at a seminar organised by the entrepreneur coaching company that James Caan has set up.  One of the presenters Nic Rixon, quoted the following statistic: “When the turn comes, 35% of staff will leave ” Now if this is true its a frightening statistic.  But what does it mean? One view is that it is to …

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Telling the story of your strategy

As you stand in front of your team about to tell the story of your strategy, you want to be sure that the message gets across.  That is the essence of “Communicating Strategy”.  You want to have through through how you construct and tell the story of your strategy so it comes to life. I usually start my presentations with …

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Communicating finance in the public sector

Just at the moment, one of the most difficult places to be must be in finance in the public sector. They are constantly re-doing budgets and subject to negotiations over custs to funding from central government. That is if the organisation still exists: if you are a quango, there is a fair chance you are about to get the chop. …

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Be professional! How a simple wording change can make a big difference.

Working with a Chief Executive last year, he was frustrated that his staff were not following basic practices of timesheets, project reporting and being disciplined. It was hard to get consistent information from them on the various IT projects that were running. Now it was not as if they were inexperienced staff. They were not. Theye senior managerement were very …

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Polishing strategy, not implementing strategy: “The problem is our People have big brains”

In our organisation people have big brains – and that can be a problem! Listening to a Chief Executive talk to her the team about the strategy, I was struck by a phrase she used multiple times in only 40 minutes.  She made four references to the organisation having brain power, big brains, and being brainy. This seemed an unusual …

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