by Phil Jones | Updated 26 Oct, 2017 | Examples & case studies, KPI & measure design, Performance management
Leading and lagging indicators seem to create confusion for some people, yet with a clear understanding, it is easy to see explain how they work and help people think productively about how to create and use them. In this article I want to explain how different types...
by Phil Jones | Updated 23 Oct, 2013 | Culture of performance, Examples & case studies, How we make & take decisions
There is a running joke between economists and psychologists: Economists, have a model of a rational decision maker. Psychologists are used to people being emotional and less rational and try to understand that irrationality. So Psychologists say that Economists...
by Phil Jones | Updated 15 Feb, 2018 | Balanced Scorecard and Hoshin Kanri, Examples & case studies
Recently a client, a very large Government body, was having a few problems with their planning process. How to engage with their managers, getting the tools of strategy and performance to make coherent sense as a whole, making the story of their strategy clear,...
by Phil Jones | Updated 7 Nov, 2011 | Examples & case studies, Strategy
This post is about using the approach in “Good Strategy Bad Strategy” to question, review and develop an organisation’s strategy. I think “Good Strategy – Bad Strategy” by Richard Rumelt is one of the best books on strategy I...
by Phil Jones | Updated 31 Dec, 2014 | Examples & case studies, Modern Balanced Scorecards
If you are in manufacturing, or are simply looking for joined up working, then you will find this case study of an integrated sales, design and manufacturing strategy map and scorecard useful. A few years ago we were approach by a manufacturing company wanting a...
by Phil Jones | Updated 29 Oct, 2018 | Culture of performance, Examples & case studies, Ownership and buy-in
This is an interview on the BBC Radio 4 programme, Bottom Line, where Paul Moody explains how they communicate their message to around 3000 employees. It is as good an explanation as I have ever heard of what the balanced scorecard approach is all about. Using the...
by Phil Jones | Updated 26 Oct, 2017 | Examples & case studies, Ownership and buy-in, Strategy implementation
In this video, (the third of three) Steve Lunn talks to Phil Jones about how he changed the incentive and reward system at Anglian Water using the Strategic Balanced Scorecard Approachas a central part of their Transformation project. A significant part of the...
by Phil Jones | Updated 24 Oct, 2017 | Examples & case studies, Modern Balanced Scorecards, Ownership and buy-in
After several years of diversification, Anglian Water decided to revert back to its core regulated business and needed a transformation project to achieve it. In this interview Steve Lunn describes how he used strategy maps and the balanced scorecard, amongst other...
by Phil Jones | Updated 31 Dec, 2014 | Examples & case studies, Ownership and buy-in, Public Sector Balanced Scorecard, Strategy implementation
Ever wanted to ensure you engaged people and managed to change attitudes and performance, as you rolled out your strategic balanced scorecard? In this video, Steve Lunn talks to Phil Jones about their work together at Anglian Water (AW) as AW rolled out a strategy to...
