by Phil Jones | Updated 4 Jan, 2018 | Organisations are Social systems
In this article, I explore the idea of, metaphorical, dark matter and dark energy, in organisational success and organisational performance. Jim Collins, (Author of Good to Great and Built to last) suggests we have missed this important dark matter. I offer ways you...
by Phil Jones | Updated 24 Oct, 2017 | Organisations are Social systems, Paradigm shifts, Thought provokers
Whilst organisations appear to be organised, social systems emerge naturally and connect, despite organisational structures and boundaries. In reality, we need to view and understand our Organisations as Social systems. If we forget that we miss how people, human...
by Phil Jones | Updated 4 Jul, 2017 | 4G Balanced Scorecard, Organisations are Social systems
Upside down organisation charts are re-drawn with a purpose: to invite executives to think differently about their organisation and their role. This article explains how to draw them upside down (it is not simply turned upside down) and how the changed perspective...
by Phil Jones | Updated 4 Jan, 2018 | Behavioural & cultural change, Organisations are Social systems, Thought provokers
What is your people model? I hear lots of talk about an organisation’s business model, or their operating model, or their service delivery model. It is a core part of what I do, understanding how the business, operation, or service is going to deliver and make...
by Phil Jones | Updated 4 Jan, 2018 | Culture of performance, Organisations are Social systems, Thought provokers
OK, I can hear the squeals of anguish and dissent. “Of course organisational structures exist” I hear people say. We have organisations and we create structures and we do organisational design to place people within those structures. We spend time and...
by Phil Jones | Updated 4 Jan, 2018 | Behavioural & cultural change, Organisations are Social systems
Have you ever been though a “re-organisation”? You know the sort. They take about nine months and typically cost anything between £1 million and £10 million. (I am counting consultancy fees, disruption, effort spent in none operational activities and...
by Phil Jones | Updated 18 Oct, 2017 | Organisations are Social systems, Thought provokers
If you have any doubts about using social media in communications and customer interaction, then read this article. The Dell Social media Command centre picture should be enough alone to convince you that social media is vital in the presentation of your organisation...