by Phil Jones | Updated 14 Sep, 2011 | KPI & measure design
Chatting with a client the other day I was describing how some management teams, without a disciplined method to select and choose measures, will add extra measures into the collection, “just to make things clearer”. A problem that results in measure...
by Phil Jones | Updated 26 Oct, 2017 | Examples & case studies, Ownership and buy-in, Strategy implementation
In this video, (the third of three) Steve Lunn talks to Phil Jones about how he changed the incentive and reward system at Anglian Water using the Strategic Balanced Scorecard Approachas a central part of their Transformation project. A significant part of the...
by Phil Jones | Updated 24 Oct, 2017 | Examples & case studies, Modern Balanced Scorecards, Ownership and buy-in
After several years of diversification, Anglian Water decided to revert back to its core regulated business and needed a transformation project to achieve it. In this interview Steve Lunn describes how he used strategy maps and the balanced scorecard, amongst other...
by Phil Jones | Updated 31 Dec, 2014 | Examples & case studies, Ownership and buy-in, Public Sector Balanced Scorecard, Strategy implementation
Ever wanted to ensure you engaged people and managed to change attitudes and performance, as you rolled out your strategic balanced scorecard? In this video, Steve Lunn talks to Phil Jones about their work together at Anglian Water (AW) as AW rolled out a strategy to...
by Phil Jones | Updated 15 Feb, 2018 | Balanced Scorecard Various Types
The problem when Everything gets called a balanced scorecard Mistakes to avoid: When every performance measurement approach is a “Balanced Scorecard” and every collection of measures is a “scorecard”, it creates a real problem with the language of performance. The...
by Phil Jones | Updated 15 Feb, 2018 | Balanced Scorecard and Hoshin Kanri
In this article in a series on Lean thinking and the balanced scorecard we look at how operational measures are represented in balanced scorecard terms and the increasingly popular “Performance hub”. At an operational level it is extremely useful to...
by Phil Jones | Updated 15 Feb, 2018 | Balanced Scorecard Perspectives
An important aspect of balanced scorecard thinking is to understand what drives performance. The objectives in the learning and growth perspective are vital for this. The problem is many organisations change the name of the learning and growth perspective and rename...
by Phil Jones | Updated 15 Feb, 2018 | Balanced Scorecard and Hoshin Kanri
Both lean thinking and the balanced scorecard are very popular techniques, which on closer inspection overlap in their thinking and approach. Of course this is reassuring because both approaches are based on a degree of common sense. It is also true of six sigma...
by Phil Jones | Updated 15 Feb, 2018 | Balanced Scorecard and Hoshin Kanri
Lean thinking and process improvement is extremely popular and rightly so. Lean thinking uses a number of practices and approaches to ensure that the processes in an organisation are as efficient as possible and, most importantly, address what the customer wants. In...