by Phil Jones | Updated 7 Jun, 2020 | Balanced Scorecard Design Principles
This article looks at the most common balanced scorecard problems that we see clients face. It suggests typical underlying causes of these individual balanced scorecard problem and provides links to more detailed articles that will help you. The presenting...
by Phil Jones | Updated 6 Jul, 2018 | 4G Balanced Scorecard, Balanced Scorecard Design Principles, Decision Making & Decision Taking
How do you test a balanced scorecard to see if it will be informative, useful and effective? With over 20 years experience designing and implementing balanced scorecards I have one key test that usually reveals how the balanced scorecard has been designed and is...
by Phil Jones | Updated 29 Oct, 2018 | Balanced Scorecard Design Principles
This article is about how to use strategic goals in balanced scorecards. It was prompted by a Strategy Manager, asking on LinkedIn how use a ‘strategic goal’ in a Norton & Kaplan Balanced Scorecard framework. In this article I explain how you do start...
by Phil Jones | Updated 30 May, 2020 | Balanced Scorecard Design Principles
I often see people asking for Balanced Scorecard templates and offers of templates. These might be OK for measures but not for strategic balanced scorecards. I know why but it is not an approach to strategic alignment and execution. I only raise this because recently...
by Phil Jones | Updated 18 Apr, 2018 | Balanced Scorecard Design Principles, KPI & measure design
You often hear: “What gets measured gets managed”. I want to put a different perspective on this because our experience is that it is far too simplistic. Management is a far richer than simply measurement, isn’t it? A better phrase might be:...
by Phil Jones | Updated 15 Feb, 2018 | Balanced Scorecard Design Principles
I sometimes get asked “How do you draw a strategy map on a page for a whole organisation?” The answer is you don’t do a balanced scorecard for a whole organisation. The answer is the same as for the question, “How do you limit a balanced scorecard to 24 measures?”...
by Phil Jones | Updated 15 Feb, 2018 | Balanced Scorecard Design Principles, KPI & measure design
Why should a balanced scorecard have objectives as well as measures? Developing objectives before measures prevents premature measure design. This is the tendency for people to leap straight to measures instead of defining more clearly what they want to measure. If...
by Phil Jones | Updated 29 Oct, 2018 | Balanced Scorecard Design Principles
A recent forum posting asked “What is the correct balanced of measures across the four perspectives of a balanced scorecard?” They wanted to see if any academics had researched whether it should be 25% each or some other ratio. This is a massively mistaken...
by Phil Jones | Updated 6 Jul, 2018 | Balanced Scorecard Design Principles, Strategy maps & mapping
Balanced scorecards need a strategy map to orientate them towards the strategy. Strategy maps need a tangible future to describe the future that the strategy will deliver in a way that is tangible and clear. Strategy maps and the tangible future wok together. Strategy...