Performance management
In these posts we explore all types and aspects of performance management.
For a complete overview, visit “The Performance Management Zone”
Browse and explore the various articles below...
by Phil Jones | Updated 29 Oct, 2018 | Behavioural & cultural change, Culture of performance
This is a phrase I keep coming across, “You can’t sack people in the public sector”. Here is the catch: When you want to bring about cultural and behavioural change there will be some people who cannot, or will not, change their behaviour. They...
by Phil Jones | Updated 19 Dec, 2013 | Behavioural & cultural change, Culture of performance
Insight 6: If you want proper leadership, draw your organisational chart upside down This insight is part is a series of six insights into strategy, people and performance, derived from working with my clients in 2013. Creating the space for others to perform If you...
by Phil Jones | Updated 23 Oct, 2013 | Culture of performance, Examples & case studies, How we make & take decisions
There is a running joke between economists and psychologists: Economists, have a model of a rational decision maker. Psychologists are used to people being emotional and less rational and try to understand that irrationality. So Psychologists say that Economists...
by Phil Jones | Updated 19 Dec, 2018 | Behavioural & cultural change, Culture of performance, Thought provokers
I was working with a client who, like many organisations, was getting tangled up in definitions of purpose and mission. What it revelaed was the importance of ‘Meaning’ at work, and meaningful work, today. This article untangles purpose and mission, but...
by Phil Jones | Updated 7 Jul, 2017 | Behavioural & cultural change, Culture of performance, Strategy
Someone suggested to me that culture precedes strategy. Should culture preceed strategy? I understand why think that, but I am not at all convinced. First however we need to dispel the myth that “Culture eats strategy for breakfast”. Culture only eats...
by Phil Jones | Updated 26 Dec, 2017 | 4G Balanced Scorecard, Outcome thinking, Performance management
Outcome thinking and balanced scorecards look like two unrelated approaches to managing performance and results in organisations. However, they have very close connections. Learn how knowledgeable application allows these two, apparently different approaches, to work...
by Phil Jones | Updated 15 Feb, 2018 | Outcome thinking
[Update 2017: Since writing this article, we helped two UK Water companies with their OFWAT outcomes submissions. OFWAT have also improved their understanding of outcomes for PR19. However, this article is still relevant and we have provided some updates to it.] If...
by Phil Jones | Updated 29 Oct, 2018 | Performance management
Oh dear! If you are in a water company doing any form of outcome work for OFWAT, you must beware (and read) the accompanying Outcome thinking White Paper on the principles that underly proper outcome thinking. I think it is great that OFWAT are planning to use Outcome...
by Phil Jones | Updated 17 Jul, 2018 | Culture of performance, Performance management
This is about the moment, the Chief Executive realised that, what matters is how we think about performance management… The Chief Executive was no longer paying attention… As I talked to the management team, I noticed that the Chief Executive was no longer...