by Phil Jones | Updated 27 Oct, 2017 | Balanced Scorecard History
In a LinkedIn article someone posted a suggested development time line for the Balanced Scorecard approach. In summary they said (the piece in italics): Performance measurement tool (1992) Performance management system (1996) Strategic management and control system...
by Phil Jones | Updated 9 Feb, 2016 | Avoiding communication mistakes
I have just found in Alan Steven’s (The Media coach) newsletter that June is supposed to be “Effective communication month”. Did you know that? Neither did I. It is now the June 24th and this is the first I have heard. Whoever made this up, needs to...
by Phil Jones | Updated 29 Oct, 2018 | Agile & learning organisations, How we make & take decisions
Back in the dot.com boom around 2000 I was Chief Technology Officer of a start-up that changed direction 180 degrees in 6 months. Within the first six months we had speed: we had our solution up and running to demonstrate a net-market for trading materials between...
by Phil Jones | Updated 13 Apr, 2018 | Balanced Scorecard Various Types
This is an article about Dell’s management of their social media. Frankly it is a real eye opener to anyone who was sceptical about it. Of particular interest in their “social media scorecard”. They call it a “Social Business...
by Phil Jones | Updated 18 Oct, 2017 | Organisations are Social systems, Thought provokers
If you have any doubts about using social media in communications and customer interaction, then read this article. The Dell Social media Command centre picture should be enough alone to convince you that social media is vital in the presentation of your organisation...
by Phil Jones | Updated 15 Feb, 2018 | Balanced Scorecard Alignment, Strategy implementation, Strategy maps & mapping
A client recently asked an important question. They are in the middle of strategy development and planning. They want to move to more useful measures and a better grip on the organisation. They are considering a strategic balanced scorecard approach. There is so...
by Phil Jones | Updated 15 Sep, 2011 | 4G Balanced Scorecard, Strategy
We are seeing new business models emerge: Can our approach to managing strategy and performance accommodate them? The traditional models of customer intimacy, differentiation, and markets being “talked at” by companies, are being replaced. (See Grant Leboff, Sticky...