by Phil Jones | Updated 15 Feb, 2018 | Balanced Scorecard and Hoshin Kanri
A client in the public sector are undertaking a large lean initiative to reduce costs and improve services. When I started talking to them about fourth generation balanced scorecards, they asked how it related to their “Strategy deployment matrix”. I...
by Phil Jones | Updated 29 Oct, 2018 | Modern Balanced Scorecards
This is an example or really poor balanced scorecard training. I was talking with a client recently about fourth generation balanced scorecards they told me they had strategy maps and had been on a CIMA course that explained third generation balanced scorecards. I...
by Phil Jones | Updated 21 Jun, 2018 | Balanced Scorecard Alignment, Strategy maps & mapping
Last week I had a conversation with a client who already has a strategy map (or so I thought). However when I asked about their cause and effect model across the perspectives they sounded blank. It turned out that what they were calling a strategy map was actually an...
by Phil Jones | Updated 30 May, 2020 | KPI & measure design
For the previous two articles in this series I have made it clear that you should NEVER do weighting of measures across your balanced scorecard. Never ever. It is a waste of time, trust me (and Trust Kaplan and Norton – see later). I have seen...
by Phil Jones | Updated 3 Jul, 2018 | KPI & measure design
Following on from the previous post, where I said never do weighting across the measures of a balanced scorecard. Someone suggested that in the public sector there is a weighting process where measures are rated poor, average, good, and an overall score is given for...
by Phil Jones | Updated 3 Jul, 2018 | KPI & measure design
There was a question on Linkedin where someone was asking how to do weightings across the measures of a balanced scorecard. My reaction: Never ever try – it is a waste of time. It is a pointless exercise that turns a meaningful report into an meaningless...
by Phil Jones | Updated 15 Feb, 2018 | KPI & measure design, Performance management
If you manage an airline, you will know that your aircraft have to leave and arrive on time, you need efficient check-ins, you want to ensure your planes are full and you want to optimise the income (yield) from each flight. These are each “points of...
by Phil Jones | Updated 25 Oct, 2017 | Examples & case studies, Modern Balanced Scorecards
There was a recent discussion on LinkedIn where someone suggested that the balanced scorecard was too expensive, complex and too long winded to implement, in small businesses. I disagree, from a perspective of having designed many for small business and not-for profit...
by Phil Jones | Updated 27 Oct, 2017 | Public Sector Balanced Scorecard
Dear Prime Minister, I understand your point that we should not just think about money, but the idea of measuring the nation’s happiness, fills me with woe (and my happiness quotient dropped as a result). Let me explain why I have some concerns about this idea...