by Phil Jones | Updated 15 Sep, 2011 | 4G Balanced Scorecard, Strategy
We are seeing new business models emerge: Can our approach to managing strategy and performance accommodate them? The traditional models of customer intimacy, differentiation, and markets being “talked at” by companies, are being replaced. (See Grant Leboff, Sticky...
by Phil Jones | Updated 26 Oct, 2017 | Thought provokers
Being a manager rarely gets the credit it deserves. Flicking through Gary Hamel’s blog on Management 2.0 for Wall Street Journal, I came across this excellent quote “Our capacity to improve the state of the world is ultimately bounded by our capacity to...
by Phil Jones | Updated 18 Oct, 2017 | Socialising strategy, Strategy communication
Want to improve results? The MacLeod review suggests that providing a clear sense of purpose and engaging your people will positively contribute to improvements in results. In this video MacLeod summarises the big messages...
by Phil Jones | Updated 18 Oct, 2017 | Communicating bad news
This weekend I was at a seminar organised by the entrepreneur coaching company that James Caan has set up. One of the presenters Nic Rixon, quoted the following statistic: “When the turn comes, 35% of staff will leave ” Now if this is true its a...
by Phil Jones | Updated 31 Dec, 2014 | Examples & case studies, Modern Balanced Scorecards
If you are in manufacturing, or are simply looking for joined up working, then you will find this case study of an integrated sales, design and manufacturing strategy map and scorecard useful. A few years ago we were approach by a manufacturing company wanting a...
by Phil Jones | Updated 25 Oct, 2017 | Communicating & Socialising Strategy, Strategy communication
For years now people have been complaining about death by powerpoint. There is even a powerpoint, about death by powerpoint, on youtube. So how do you break the pattern? How do you get into the practice of not relying on powerpoint? How do you engage the audience and...
by Phil Jones | Updated 22 Feb, 2018 | Balanced scorecards and risk management, Managing uncertainty & risk
So what planning horizon should I use for my balanced scorecard? 1 year, 2 years, 6, 10 perhaps? First recognise that different tools in the overall Balanced Scorecard approach to strategic management are for different planning horizons. Tangible future for 10...
by Phil Jones | Updated 29 Oct, 2018 | Culture of performance, Examples & case studies, Ownership and buy-in
This is an interview on the BBC Radio 4 programme, Bottom Line, where Paul Moody explains how they communicate their message to around 3000 employees. It is as good an explanation as I have ever heard of what the balanced scorecard approach is all about. Using the...
by Phil Jones | Updated 19 Oct, 2017 | Communicating & Socialising Strategy, Strategy communication
“Maximise shareholder value”, “The number one in the market”, “Excellent customer service”, “Raising the Standard”, “Bringing Excellence to the Surface.”, “..company most admired for its people,...