by Phil Jones | Updated 26 Jun, 2018 | Behavioural & cultural change, Culture of performance, Paradigm shifts
What do we mean by a culture of performance, and how do you create a culture of performance, avoiding dysfunctional behaviours and other games that the wrong culture can encourage? If you are are you concerned about the culture and behaviours that performance...
by Phil Jones | Updated 7 Jul, 2017 | Behavioural & cultural change, Strategy, Thought provokers
You have probably heard the expression, either as “Culture eats strategy for breakfast” or “Culture eats strategy for lunch”. In essence what they are saying is that the culture of the organisation is stronger than the strategy and the planned...
by Phil Jones | Updated 10 Jul, 2017 | Avoiding communication mistakes, Communicating change
Having recently being involved in the due diligence phase of an acquisition process, it was interesting to think through the communication during acquisition, from the seller’s perspective. Also from the perspective of the people employed in the plant that were...
by Phil Jones | Updated 20 Oct, 2017 | Communicating change, Strategy communication
So you have told the story of the strategy, but do you back it up with actions. Are you communicating your strategy through your actions? Examples of communicating your strategy through your actions 1) I want to encourage excellent customer service. I measure the time...
by Phil Jones | Updated 20 Oct, 2017 | Communicating change, Strategy communication
It is vital you communicate the why of your strategy, otherwise your people will not engage in your strategy or message. There are two Whys of strategy: The “Sense of purpose?”; and the “Why change?”. Communicate the why of strategy purpose The first “Why” is about...
by Phil Jones | Updated 18 Oct, 2017 | Organisations are Social systems, Thought provokers
If you have any doubts about using social media in communications and customer interaction, then read this article. The Dell Social media Command centre picture should be enough alone to convince you that social media is vital in the presentation of your organisation...
by Phil Jones | Updated 20 Oct, 2017 | Communicating bad news, Communicating change
Just at the moment, one of the most difficult places to be must be in finance in the public sector. They are constantly re-doing budgets and subject to negotiations over custs to funding from central government. That is if the organisation still exists: if you are a...