by Phil Jones | Updated 29 Oct, 2018 | Balanced Scorecard Projects, Behavioural & cultural change
There are lots of stories about Balanced Scorecard projects failing. What is the real story behind these and why do they fail? In this article we look behind the headlines. There is a separate question: Who puts these stories about? When you look carefully, usually...
by Phil Jones | Updated 29 Oct, 2018 | Behavioural & cultural change, Culture of performance
This is a phrase I keep coming across, “You can’t sack people in the public sector”. Here is the catch: When you want to bring about cultural and behavioural change there will be some people who cannot, or will not, change their behaviour. They...
by Phil Jones | 19 Dec, 2013 | Behavioural & cultural change, Strategy
Insight 4: It’s about behaviours, (Stupid!) The Deeply Embedded Learnt Behaviours. This insight is part is a series of six insights into strategy, people and performance, derived from working with my clients in 2013. I recently interviewed twenty Chief Executives...
by Phil Jones | Updated 30 May, 2020 | Socialising strategy
Insight 3: Communicating strategy is not enough: Strategy needs to be socialised This insight is part is a series of six insights into strategy, people and performance, derived from working with my clients in 2013. Ever since I started talking about strategy being...
by Phil Jones | Updated 17 Oct, 2017 | A Modern System of Management, Thought provokers
I am quite interested in the psychology of management because I think we tend to adopt psychological models of how management works, and how change happens, without necessarily questioning their assumptions and continued validity, or applicability. I also find that...
by Phil Jones | Updated 30 May, 2020 | Balanced Scorecard Design Principles
I often see people asking for Balanced Scorecard templates and offers of templates. These might be OK for measures but not for strategic balanced scorecards. I know why but it is not an approach to strategic alignment and execution. I only raise this because recently...
by Phil Jones | Updated 15 Feb, 2018 | Balanced Scorecard History
I will be frank. I am heartily sick of articles attacking the balanced scorecard written from an incorrect premise, by authors that have failed to read any of the literature since 1992 and usually have their own axe to grind. Most have never had any training in modern...
by Phil Jones | Updated 15 Feb, 2018 | Balanced Scorecard History
It is 20 years since the first Harvard Business review article by Kaplan and Norton in 1992. Now, in 2012, 70% of organisations claim to have a balanced scorecard and the approach has moved on significantly. To commemorate the success of the approach , on 12th...
by Phil Jones | Updated 30 May, 2020 | A Modern System of Management
Reinventing how we manage from first principles. Given a continuing climate of austerity, uncertainty and international competition, most executives are under pressure to improve their organisations through costs, productivity or revenues. The focus for change has...