Performance management
In these posts we explore all types and aspects of performance management.
For a complete overview, visit “The Performance Management Zone”
Browse and explore the various articles below...
by Phil Jones | Updated 26 Oct, 2017 | Culture of performance, KPI & measure design
Do you trust your staff? A post on the PMA forum reminded me of a conversation I once had with a client’s middle management team. It was during the balanced scorecard measures design workshop. I suggested they talk to their staff about the measures and targets...
by Phil Jones | Updated 18 Oct, 2017 | Culture of performance, Thought provokers, World of Public Sector & NFP
The other week I was talking with a consultant who works in a large-ish consultancy. He had only been working in the Public sector for two years and said he was surprised by what he found. His description astounded me. He said, “Public sector managers and staff...
by Phil Jones | Updated 4 Jan, 2018 | Culture of performance
Seeing what you look for:The blindness of performance management. In the last blog we moved from using just one eye, to talking about how that limits your perspective. In the same way limited measurement systems limit your perspective of the business. In this research...
by Phil Jones | Updated 24 Oct, 2017 | Examples & case studies, Performance management
The Balanced Scorecard in small and owner managed businesses I often get asked about how applicable the Balanced Scorecard is in small and owner managed (family) businesses. The answer is very, but not primarily as a set of measures; more as a strategic focus,...
by Phil Jones | Updated 7 Jul, 2017 | Culture of performance, Thought provokers
Human Capital: The disenfranchisement of employees For a while now, the phrase “Human Capital” has replaced “Human Resources” as the buzz phrase to refer to people in an organisation. I suspect the well-intentioned people within the “job...
by Phil Jones | Updated 22 Jul, 2018 | Culture of performance, Thought provokers
Is your business plan realistic? Or is is just satisfying the accountants? Or is there a deeper cultural issue in how some are taught to write business plans? The curious case of the fudged business plan My son came home from his sixth form studies last week and told...
by Phil Jones | Updated 21 Oct, 2017 | Modern Balanced Scorecards, Performance management
The case for balanced, structured, performance management. [Note: This article was written in 2005, but still has relevance today even though the sources are now quite dated.] What difference can it make to an organisation? Almost every organisation has introduced...