by Phil Jones | Updated 30 May, 2020 | Balanced Scorecard Questions & Answers, Culture of performance, KPI & measure design
On a LinkedIn discussion the Chief Executive of a Housing Association asked For some practical experience of implementing performance management systems and cultures.How best to go about he process of identifying and measuring leading performance indicators. Two quite...
by Phil Jones | Updated 15 Feb, 2018 | KPI & measure design, Performance management
If you manage an airline, you will know that your aircraft have to leave and arrive on time, you need efficient check-ins, you want to ensure your planes are full and you want to optimise the income (yield) from each flight. These are each “points of...
by Phil Jones | Updated 29 Oct, 2018 | Culture of performance, KPI & measure design
One of the underlying causes of the dysfunctional behaviour sometimes experienced in performance management is where individual measures and targets look at only specific parts of a problem.As a result are asked to achieve targets that are locally optimal, but...
by Phil Jones | Updated 4 Jan, 2018 | Performance management, World of Public Sector & NFP
The NHS IT delivery programme has a dreadful track record. It is not surprising when you look at their methodology and the techniques the NHS and the ISIP programme recommend for benefit mapping, benefit management and benefit realisation. They are fundamentally...
by Phil Jones | Updated 4 Jan, 2018 | Culture of performance, Ownership and buy-in, Quality of conversation
Do be aware how you frame a performance management discussion. I often encounter clients whose experience of performance management discussions is that they are a game of scoring the maximum amount and justifying a high score or protecting against the potential...
by Phil Jones | Updated 4 Jan, 2018 | Culture of performance, Performance management
The importance of accountability: between people’s actions, giving care attention, and the context in which we work. I am a great fan of the “Undercover Economist” series of articles by Tim Harford, that appears in the Saturday Financial Times. This...
by Phil Jones | Updated 27 Oct, 2017 | Culture of performance, KPI & measure design
A tragic story of targets and “Incentives” When explaining how poor targets and measures destroy common sense, I often cite the case of Accident and Emergency (A&E) times in UK NHS hospitals. The government (through the Department of Health &...
by Phil Jones | Updated 26 Jun, 2018 | Culture of performance
It is useful to recognise that performance leadership, precedes performance management. It is a responsibility of leaders and managers. But how explicitly do we express performance leadership? It is a cliché that “People do not like change”. It is wrong. It is not...
by Phil Jones | Updated 23 Oct, 2017 | Culture of performance, KPI & measure design
A recent forum discussion I was involved in centred around how you should engage people with measures and the effect of incentives, on the culture of performance. In my experience there are several aspects that alter the culture of performance, of which incentives (at...
