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Do you trust your staff?

A post on the PMA forum reminded me of a conversation I once had with a client’s middle management team. It was during the balanced scorecard measures design workshop.

I suggested they talk to their staff about the measures and targets and even use some subjective measures.

They back peddled rapidly and said “No way!”.

I asked why?

They said, “We don’t trust them to do that honestly!”

I asked – “So how did you as managers create a culture where you employ people but don’t trust them, and have trained them to lie to you?”

Long pause…..

“…..And what are you going to do about it?”

Even longer pause….

Oh, such fun.

Phil Jones