by Phil Jones | Updated 23 Oct, 2017 | Culture of performance, KPI & measure design
A recent forum discussion I was involved in centred around how you should engage people with measures and the effect of incentives, on the culture of performance. In my experience there are several aspects that alter the culture of performance, of which incentives (at...
by Phil Jones | Updated 26 Oct, 2017 | Culture of performance, KPI & measure design
Do you trust your staff? A post on the PMA forum reminded me of a conversation I once had with a client’s middle management team. It was during the balanced scorecard measures design workshop. I suggested they talk to their staff about the measures and targets...
by Phil Jones | Updated 15 Feb, 2018 | Balanced Scorecard Alignment, Strategy maps & mapping
How do you cascade a balanced scorecard? Here are some simple rules that I use when when cascading balanced scorecards, learnt when I worked with Norton & Kaplan. Ones that I continue to apply with my clients. 1) Cascade objectives rather than measures. While...
by Phil Jones | Updated 12 Jul, 2018 | Balanced Scorecard Questions & Answers, Balanced scorecards and risk management, Modern Balanced Scorecards
Eight ways your balanced scorecard should be helping you in an uncertain environment (Part 2) This article provides four more ways that a good balanced scorecard should be helping you. It also includes a check list you can action immediately. In the last article I...
by Phil Jones | Updated 29 Oct, 2018 | Modern Balanced Scorecards
Balanced Scorecards for a Charity Over the last few years we have done quite a lot of work in the area of charities, foundations, not for profit and social enterprise balanced scorecards. This week, Trust and Foundation News, June 09, The journal of the Association of...
by Phil Jones | Updated 30 May, 2020 | Balanced Scorecard Questions & Answers, Balanced scorecards and risk management, Managing uncertainty & risk
Your balanced scorecard should be helping you in an uncertain economic climate The current environment is an excellent test of your balanced scorecard. Does it still serve you well as the economy changes, with credit tightening, interest rate and exchange rate...
by Phil Jones | Updated 4 Jan, 2018 | Avoiding communication mistakes
Do not misrepresent and misuse the Mehrabian statistics on non-verbal communication. I would be very surprised if some presenter has not trotted out Mehrabian’s statistics about not verbal communication is only 7% of the communication. 99 times out of a 100,...
by Phil Jones | Updated 18 Oct, 2017 | Strategy communication, Thought provokers
All plans should be burnt…. …and the Chief Executive did just that – in front of his 50 senior managers. Recently the Managing Director of a client organisation was presenting their strategy to the senior managers. He started by openly admitted that...
by Phil Jones | Updated 4 Jan, 2018 | Communicating & Socialising Strategy, Strategy communication
If you are not a natural presenter, just be yourself… Recently I was working in an insurance company and one of the top directors was an Actuary. I don’t know if you know many actuary jokes, but most centre on them not being great communicators. Typically,...
