by Phil Jones | Updated 15 Feb, 2018 | Balanced Scorecard and Hoshin Kanri
A client in the public sector are undertaking a large lean initiative to reduce costs and improve services. When I started talking to them about fourth generation balanced scorecards, they asked how it related to their “Strategy deployment matrix”. I...
by Phil Jones | Updated 29 Oct, 2018 | Modern Balanced Scorecards
This is an example or really poor balanced scorecard training. I was talking with a client recently about fourth generation balanced scorecards they told me they had strategy maps and had been on a CIMA course that explained third generation balanced scorecards. I...
by Phil Jones | Updated 22 Feb, 2018 | Language of strategy
So often the words, Mission and Vision, and Purpose are confused in business: they are used without clarity or distinction between them. What do they mean? Can we draw a clear distinction between them. How do we get the jargn and smokeout of the way? If you want a...
by Phil Jones | Updated 21 Jun, 2018 | Balanced Scorecard Alignment, Strategy maps & mapping
Last week I had a conversation with a client who already has a strategy map (or so I thought). However when I asked about their cause and effect model across the perspectives they sounded blank. It turned out that what they were calling a strategy map was actually an...
by Phil Jones | Updated 8 Jun, 2013 | World of Management & Business
Watching some of the videos from Davos today I was struck by how many of the global business leaders were talking about the developing world, how the economic crisis has changed much more than views of the economy, and their concern for the effects of global trade on...
by Phil Jones | Updated 30 May, 2020 | KPI & measure design
For the previous two articles in this series I have made it clear that you should NEVER do weighting of measures across your balanced scorecard. Never ever. It is a waste of time, trust me (and Trust Kaplan and Norton – see later). I have seen...
by Phil Jones | Updated 3 Jul, 2018 | KPI & measure design
Following on from the previous post, where I said never do weighting across the measures of a balanced scorecard. Someone suggested that in the public sector there is a weighting process where measures are rated poor, average, good, and an overall score is given for...
by Phil Jones | Updated 3 Jul, 2018 | KPI & measure design
There was a question on Linkedin where someone was asking how to do weightings across the measures of a balanced scorecard. My reaction: Never ever try – it is a waste of time. It is a pointless exercise that turns a meaningful report into an meaningless...
by Phil Jones | Updated 15 Feb, 2018 | KPI & measure design, Performance management
If you manage an airline, you will know that your aircraft have to leave and arrive on time, you need efficient check-ins, you want to ensure your planes are full and you want to optimise the income (yield) from each flight. These are each “points of...
