by Phil Jones | Updated 18 Oct, 2017 | How we make & take decisions, Quality of conversation
The more I talk through the idea of “quality of conversation” with executives and managers i meet and work with, the more I have absolutely no doubt that the quality of analysis and decision making that goes on in an organisation is directly related to the...
by Phil Jones | Updated 22 Feb, 2018 | Decision Making & Decision Taking, How we make & take decisions, Language of strategy, Quality of conversation
Some time ago I was talking to a client about some decisions that they were dealing with and the problems they were having. The situation involved their strategy, who was involved in the discussions and who had decided what, already. I suggested that the heart of...
by Phil Jones | Updated 23 Oct, 2013 | Culture of performance, Examples & case studies, How we make & take decisions
There is a running joke between economists and psychologists: Economists, have a model of a rational decision maker. Psychologists are used to people being emotional and less rational and try to understand that irrationality. So Psychologists say that Economists...
by Phil Jones | Updated 17 Oct, 2017 | A Modern System of Management, Thought provokers
I am quite interested in the psychology of management because I think we tend to adopt psychological models of how management works, and how change happens, without necessarily questioning their assumptions and continued validity, or applicability. I also find that...
by Phil Jones | Updated 19 Dec, 2018 | Behavioural & cultural change, Culture of performance, Thought provokers
I was working with a client who, like many organisations, was getting tangled up in definitions of purpose and mission. What it revelaed was the importance of ‘Meaning’ at work, and meaningful work, today. This article untangles purpose and mission, but...
by Phil Jones | Updated 30 May, 2020 | Balanced Scorecard Design Principles
I often see people asking for Balanced Scorecard templates and offers of templates. These might be OK for measures but not for strategic balanced scorecards. I know why but it is not an approach to strategic alignment and execution. I only raise this because recently...
by Phil Jones | Updated 17 Jul, 2018 | 4G Balanced Scorecard, Strategy
I often come across people asking for templates for their balanced scorecards. A recent example, worried me because went to the core of how strategy is developed and managed in an organisation. The question was being asked by someone with the role of “Strategy...
by Phil Jones | Updated 15 Feb, 2018 | Balanced Scorecard History
I will be frank. I am heartily sick of articles attacking the balanced scorecard written from an incorrect premise, by authors that have failed to read any of the literature since 1992 and usually have their own axe to grind. Most have never had any training in modern...
by Phil Jones | Updated 7 Jul, 2017 | Behavioural & cultural change, Culture of performance, Strategy
Someone suggested to me that culture precedes strategy. Should culture preceed strategy? I understand why think that, but I am not at all convinced. First however we need to dispel the myth that “Culture eats strategy for breakfast”. Culture only eats...
