by Phil Jones | Updated 29 Oct, 2018 | Balanced Scorecard Projects, Behavioural & cultural change
There are lots of stories about Balanced Scorecard projects failing. What is the real story behind these and why do they fail? In this article we look behind the headlines. There is a separate question: Who puts these stories about? When you look carefully, usually...
by Phil Jones | Updated 29 Oct, 2018 | Balanced Scorecard Design Principles
This article is about how to use strategic goals in balanced scorecards. It was prompted by a Strategy Manager, asking on LinkedIn how use a ‘strategic goal’ in a Norton & Kaplan Balanced Scorecard framework. In this article I explain how you do start...
by Phil Jones | Updated 20 Jun, 2018 | Balanced Scorecard Projects
A recent posting on LinkedIn casually referred to the “statistic” that “70% of balanced scorecard projects fail”. Only 10 minutes research pulled up the original source for this statistic and it is clear that the statement is not what was...
by Phil Jones | Updated 4 Jan, 2018 | Culture of performance, Organisations are Social systems, Thought provokers
OK, I can hear the squeals of anguish and dissent. “Of course organisational structures exist” I hear people say. We have organisations and we create structures and we do organisational design to place people within those structures. We spend time and...
by Phil Jones | Updated 4 Jan, 2018 | Behavioural & cultural change, Organisations are Social systems
Have you ever been though a “re-organisation”? You know the sort. They take about nine months and typically cost anything between £1 million and £10 million. (I am counting consultancy fees, disruption, effort spent in none operational activities and...
by Phil Jones | Updated 27 Oct, 2017 | 4G Balanced Scorecard, Behavioural & cultural change, Culture of performance, Paradigm shifts, Quality of conversation
Most of what we see in “Balanced scorecards” are technical tools. Many of the questions we see and hear on balanced scorecard forums are technical questions. Many balanced scorecard projects are seen as, primarily, technical projects. This applies to of...
by Phil Jones | Updated 15 Feb, 2018 | Balanced Scorecard Perspectives
Perhaps the biggest, and most common, mistake I see in strategy map and balanced scorecard design, is failing to describe the objectives in the external customer perspective, from the perspective of those customers. This sounds obvious: after all it is called the...
by Phil Jones | Updated 29 Oct, 2018 | Balanced Scorecard Projects
I saw someone peddling the idea that 70% of balanced scorecard projects fail. A statistic that is somewhat distorted from the original author’s definition of 70% of performance measurement initiatives. There is an expression I fall back on in these when I...
by Phil Jones | Updated 29 Oct, 2018 | Behavioural & cultural change
In another post I explained how many public sector organisations pull back from sacking people. “This is the public sector – we can’t sack people!” Yet, the very people who you need to be moving on, can be the ones that are most difficult to...