by Phil Jones | Updated 15 Feb, 2018 | Balanced Scorecard History
I will be frank. I am heartily sick of articles attacking the balanced scorecard written from an incorrect premise, by authors that have failed to read any of the literature since 1992 and usually have their own axe to grind. Most have never had any training in modern...
by Phil Jones | Updated 15 Feb, 2018 | Balanced Scorecard History
It is 20 years since the first Harvard Business review article by Kaplan and Norton in 1992. Now, in 2012, 70% of organisations claim to have a balanced scorecard and the approach has moved on significantly. To commemorate the success of the approach , on 12th...
by Phil Jones | Updated 15 Feb, 2018 | Balanced Scorecard History
When I saw a that an academic journal, the “The Journal of Accounting & Organizational Change” (Volume 8 issue 4, Published: 2012) was doing a whole series of articles on the Balanced Scorecard at 20, and including Bob Kaplan’s thoughts as well,...
by Phil Jones | Updated 18 Apr, 2018 | Balanced Scorecard Design Principles, KPI & measure design
You often hear: “What gets measured gets managed”. I want to put a different perspective on this because our experience is that it is far too simplistic. Management is a far richer than simply measurement, isn’t it? A better phrase might be:...
by Phil Jones | Updated 15 Feb, 2018 | Balanced Scorecard and Hoshin Kanri, Strategy
A recent question on Linkedin was about deploying Hoshin Planning as a part of a strategic Planning process. Few respondents seemed to have come across this in action, so here was my response: Untangling problems with Hoshin Planning Let me tell you about a client I...
by Phil Jones | Updated 15 Feb, 2018 | Balanced Scorecard History
What really makes a balanced scorecard, balanced? If you are used to balanced scorecards that simply have measures in a variety of perspectives, this article will help you. Even if you are familiar with the cause and effect model you will learn about how simple...
by Phil Jones | Updated 27 May, 2020 | KPI & measure design
What is the difference between measures and indicators? This question has become a perennial topic on many discussion forums: To us there is a clear and useful distinction. Unfortunately, a very loose language merges these separate words, measures and...
by Phil Jones | Updated 27 Oct, 2017 | KPI & measure design, Modern Balanced Scorecards
Mistaken approaches to Balanced Scorecard Perspectives for NfP organisations To really create change and implement strategy in a charity, you need more than a simplistic scorecards. You have to be thinking modern Balaced Scorecard approach: One that systematically...
by Phil Jones | Updated 26 May, 2020 | Modern Balanced Scorecards, Performance management
Challenge 1: Getting control – operational balanced Scorecards Many Executives start in a search for control and the basic discipline of management reporting. What we call, “Getting a grip on the organisation”. The approach they use is often to collect a wider...