by Phil Jones | Updated 29 Oct, 2018 | KPI & measure design
I was listening to my colleague and friend, Stacey Barr this week. In her seminar, she was making it very clear that many make the mistake of using things that are really milestones or activities, when they are talking about measures. She is right. However, people...
by Phil Jones | Updated 26 Oct, 2017 | Examples & case studies, KPI & measure design, Performance management
Leading and lagging indicators seem to create confusion for some people, yet with a clear understanding, it is easy to see explain how they work and help people think productively about how to create and use them. In this article I want to explain how different types...
by Phil Jones | Updated 29 Oct, 2018 | 4G Balanced Scorecard, Modern Balanced Scorecards
On a LinkedIn forum I was being told that I did not know what was in a manual and therefore did not understand the Palladium Balanced Scorecard approach which gets called the Execution Premium. I am told I used ‘incorrect’ language. Also that there was...
by Phil Jones | Updated 29 Oct, 2018 | Balanced Scorecard Projects, Behavioural & cultural change
There are lots of stories about Balanced Scorecard projects failing. What is the real story behind these and why do they fail? In this article we look behind the headlines. There is a separate question: Who puts these stories about? When you look carefully, usually...
by Phil Jones | Updated 29 Oct, 2018 | Balanced Scorecard Design Principles
This article is about how to use strategic goals in balanced scorecards. It was prompted by a Strategy Manager, asking on LinkedIn how use a ‘strategic goal’ in a Norton & Kaplan Balanced Scorecard framework. In this article I explain how you do start...
by Phil Jones | Updated 20 Jun, 2018 | Balanced Scorecard Projects
A recent posting on LinkedIn casually referred to the “statistic” that “70% of balanced scorecard projects fail”. Only 10 minutes research pulled up the original source for this statistic and it is clear that the statement is not what was...
by Phil Jones | Updated 15 Feb, 2018 | Balanced Scorecard Perspectives
Perhaps the biggest, and most common, mistake I see in strategy map and balanced scorecard design, is failing to describe the objectives in the external customer perspective, from the perspective of those customers. This sounds obvious: after all it is called the...
by Phil Jones | Updated 29 Oct, 2018 | Balanced Scorecard Projects
I saw someone peddling the idea that 70% of balanced scorecard projects fail. A statistic that is somewhat distorted from the original author’s definition of 70% of performance measurement initiatives. There is an expression I fall back on in these when I...
by Phil Jones | Updated 30 May, 2020 | Balanced Scorecard Design Principles
I often see people asking for Balanced Scorecard templates and offers of templates. These might be OK for measures but not for strategic balanced scorecards. I know why but it is not an approach to strategic alignment and execution. I only raise this because recently...
