by Phil Jones | Updated 27 Oct, 2017 | Public Sector Balanced Scorecard
Dear Prime Minister, I understand your point that we should not just think about money, but the idea of measuring the nation’s happiness, fills me with woe (and my happiness quotient dropped as a result). Let me explain why I have some concerns about this idea...
by Phil Jones | Updated 15 Sep, 2011 | 4G Balanced Scorecard, Agile & learning organisations, How we make & take decisions
Using Judgement and Evidence in Modern Balanced Scorecards: the use of subjective and qualitative measures. Audience questions and responses I presented a BetterManagement webinar on this subject, on 14th October, and it received a lot of interest. You can listen...
by Phil Jones | Updated 26 Oct, 2017 | Culture of performance, KPI & measure design
Do you trust your staff? A post on the PMA forum reminded me of a conversation I once had with a client’s middle management team. It was during the balanced scorecard measures design workshop. I suggested they talk to their staff about the measures and targets...
