by Phil Jones | Updated 14 Sep, 2011 | KPI & measure design
Chatting with a client the other day I was describing how some management teams, without a disciplined method to select and choose measures, will add extra measures into the collection, “just to make things clearer”. A problem that results in measure...
by Phil Jones | Updated 3 Jul, 2018 | KPI & measure design
Following on from the previous post, where I said never do weighting across the measures of a balanced scorecard. Someone suggested that in the public sector there is a weighting process where measures are rated poor, average, good, and an overall score is given for...
by Phil Jones | Updated 3 Jul, 2018 | KPI & measure design
There was a question on Linkedin where someone was asking how to do weightings across the measures of a balanced scorecard. My reaction: Never ever try – it is a waste of time. It is a pointless exercise that turns a meaningful report into an meaningless...
by Phil Jones | Updated 18 Jul, 2018 | KPI & measure design
Why do we use objectives before measures? Because it makes it easier to refine and revise measures. What happens is we have measures but no objectives? In the absence of objectives, people designing performance management systems often compensate for problems with...
by Phil Jones | Updated 15 Feb, 2018 | Ownership and buy-in
Getting buy-in for balanced scorecards can be difficult. Having helped around 60 organisations implements such an approach, there are various ways of getting buy-in for balanced scorecards, depending on that organisation’s needs. Here is some practical advice....
by Phil Jones | Updated 6 Nov, 2018 | Balanced Scorecard Design Principles
Is your balanced scorecard a reflection of your organisation? A manager once said to me, “Our Balanced Scorecard is an unfocussed mess.”. So I asked him, “Is your balanced scorecard, in some way, a reflection of your organisation?”. Cheeky I...
