What is the difference between measures and indicators? This question has become a perennial topic on many discussion forums: To us there is a clear and useful distinction. Unfortunately, a very loose language merges these separate words, measures and...
There are some very common problems cascading balanced scorecards, that are regularly encountered, and easily avoided. If you have ever tried to cascade measures in a balanced scorecard you will likely hit problems that are common to many starting down the...
How do you get meaningful and effective KPIs? Where does it go wrong? I ran a workshop to help a Public Sector client with their effective KPI development. Their feedback was interesting: “Seeing the whole picture enabled us to be more confident when dealing...
On a LinkedIn discussion the Chief Executive of a Housing Association asked For some practical experience of implementing performance management systems and cultures.How best to go about he process of identifying and measuring leading performance indicators. Two quite...
Clean up your jargon. Are you, like me, confused by the way people use KPI, PI, Measure, CSF etc apparently interchangeably. I am. People often ask, what is the difference between KPI, CSF , measures, performance indicators? Frankly people use them interchangeably and...
KPI Strategy workshop: What is important for your organisation to measure, and How to construct meaningful KPIs. This workshop has passed – however if you want a KPI workshop for your organisation, do contact us or view our current Balanced Scorecard training...
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THE PARADIGM SHIFT ZONE
The paradigm shifts that have changed how we view and manage our organisations today.
THE STRATEGY ZONE
Improve strategic thinking, facilitation and alignment. Make strategy a learning process. How to socialise your strategy.
THE CULTURE CHANGE ZONE
Strategy execution is about changing culture and behaviours: Learn how successful Chief Executives achieve this.
THE DECISION MAKING ZONE
It is simple: make good decisions, execute them well, learn quickly. How you can improve your organisation’s decision making.
THE PERFORMANCE ZONE
Performance management and its culture has many forms…. and why we say ‘Performance Management does NOT exist.’ (Yes really)
THE 4G BALANCED SCORECARD ZONE
What is a 4th Generation Balanced Scorecard and do you need one? How different types serve different purposes and breaking myths.