by Phil Jones | Updated 15 Feb, 2018 | Balanced Scorecard History
When I saw a that an academic journal, the “The Journal of Accounting & Organizational Change” (Volume 8 issue 4, Published: 2012) was doing a whole series of articles on the Balanced Scorecard at 20, and including Bob Kaplan’s thoughts as well,...
by Phil Jones | Updated 20 Jun, 2018 | Balanced scorecards and risk management, Managing uncertainty & risk
The way that balanced scorecards manage risks is completely misunderstood. It is nonsense to suggest that they do not mention, address or manage risks. Balanced scorecards do manage risk, when used as part of a strategic balanced scorecard approach. Then, Strategic...
by Phil Jones | Updated 26 May, 2020 | Modern Balanced Scorecards, Performance management
Challenge 1: Getting control – operational balanced Scorecards Many Executives start in a search for control and the basic discipline of management reporting. What we call, “Getting a grip on the organisation”. The approach they use is often to collect a wider...
by Phil Jones | Updated 18 Oct, 2017 | KPI & measure design
I see many conversations about leading indicators. People searching for a leading indicator, or arguing whether an indicator is leading or lagging. This article provides a simple way of breaking through this problem. The whole debate about whether an indicator is...
by Phil Jones | Updated 29 Oct, 2018 | Agile & learning organisations, How we make & take decisions
Back in the dot.com boom around 2000 I was Chief Technology Officer of a start-up that changed direction 180 degrees in 6 months. Within the first six months we had speed: we had our solution up and running to demonstrate a net-market for trading materials between...
by Phil Jones | Updated 15 Feb, 2018 | Balanced Scorecard Various Types
The problem when Everything gets called a balanced scorecard Mistakes to avoid: When every performance measurement approach is a “Balanced Scorecard” and every collection of measures is a “scorecard”, it creates a real problem with the language of performance. The...
