by Phil Jones | Updated 16 Apr, 2018 | Agile & learning organisations, Balanced Scorecard History
Strategy, Balanced Scorecards and Learning organisations To understand how learning fits in the balanced scorecard you have to have some history. Back when Norton formed Renaissance Worldwide with Kaplan as non-exec he had two other key directors (1994 I think). Harry...
by Phil Jones | Updated 16 Apr, 2018 | Balanced Scorecard History, Strategy maps & mapping
You can design a strategy map for different purposes. You can draw a ‘strategy map’ in a variety of ways. However, only some help you develop the strategy and the subsequent scorecard underneath. The others act more as communication tools. This article...
by Phil Jones | Updated 24 Oct, 2017 | Examples & case studies, Modern Balanced Scorecards
How do you get joined up working in a city council that operates in silos? I saw such a question on a discussion forum recently, and this was my reply. It relates to a strategic balanced scorecard engagement with a UK City Council looking to create joined up thinking...
by Phil Jones | Updated 20 Jun, 2018 | 4G Balanced Scorecard, Balanced Scorecard Perspectives
Balanced scorecard perspectives require careful thought for an effective solution. Context is often missing: you need to add that external perspective. Working with a client recently reminded me of the importance of context around a balanced scorecard. This...
by Phil Jones | Updated 15 Feb, 2018 | Balanced Scorecard Perspectives
Why call your balanced scorecard perspective “learning and growth”? Because people who change it make three fundamental mistakes in their balanced scorecard design and use by re-naming the “learning and growth” perspective to something like...
by Phil Jones | Updated 15 Feb, 2018 | Balanced Scorecard Design Principles
A short history of balanced scorecard design What makes a balanced scorecard balanced? If you think the answer is having measures in a variety of perspectives, think again. It is not. Well, not on its own. To understand why requires a short history lesson. This story...
by Phil Jones | Updated 15 Feb, 2018 | Balanced Scorecard Perspectives
Making sure your balanced scorecard’s customer perspective actually represents what customers say they want. I recently came across an article on the balanced scorecard on the website mycustomer.com. However I think it missed an awful lot out about how to handle...
by Phil Jones | Updated 16 Jul, 2018 | Examples & case studies, Modern Balanced Scorecards
Balanced Scorecards for alliances and partnerships: Lessons from the ASAP European Conference At the end of April I was invited to talk at the ASAP European Conference on the subject of Balanced Scorecards for alliances and partnerships. So I chose the title,...
by Phil Jones | Updated 18 Oct, 2017 | How we make & take decisions, Modern Balanced Scorecards
Getting a sense of perspective Similarities between the balanced scorecard and how our eyes work Yesterday I got something in my eye and it irritated the lens surface so much I was going around much of the day with one eye closed. Not only was it very painful and...