by Phil Jones | Updated 30 May, 2020 | Balanced Scorecard Questions & Answers, Culture of performance, KPI & measure design
On a LinkedIn discussion the Chief Executive of a Housing Association asked For some practical experience of implementing performance management systems and cultures.How best to go about he process of identifying and measuring leading performance indicators. Two quite...
by Phil Jones | Updated 14 Sep, 2011 | KPI & measure design
Chatting with a client the other day I was describing how some management teams, without a disciplined method to select and choose measures, will add extra measures into the collection, “just to make things clearer”. A problem that results in measure...
by Phil Jones | Updated 30 May, 2020 | KPI & measure design
For the previous two articles in this series I have made it clear that you should NEVER do weighting of measures across your balanced scorecard. Never ever. It is a waste of time, trust me (and Trust Kaplan and Norton – see later). I have seen...
by Phil Jones | Updated 3 Jul, 2018 | KPI & measure design
Following on from the previous post, where I said never do weighting across the measures of a balanced scorecard. Someone suggested that in the public sector there is a weighting process where measures are rated poor, average, good, and an overall score is given for...
by Phil Jones | Updated 3 Jul, 2018 | KPI & measure design
There was a question on Linkedin where someone was asking how to do weightings across the measures of a balanced scorecard. My reaction: Never ever try – it is a waste of time. It is a pointless exercise that turns a meaningful report into an meaningless...
by Phil Jones | Updated 15 Feb, 2018 | KPI & measure design, Performance management
If you manage an airline, you will know that your aircraft have to leave and arrive on time, you need efficient check-ins, you want to ensure your planes are full and you want to optimise the income (yield) from each flight. These are each “points of...
by Phil Jones | Updated 26 Oct, 2017 | KPI & measure design
What could possibly make an organisation have a target that involved two people being killed. The Audit Commission (RIP) is the answer. I was developing a balanced scorecard with a Fire and Rescue Service and, obviously, they want NO deaths of injuries from fires....
by Phil Jones | Updated 18 Jul, 2018 | KPI & measure design
Why do we use objectives before measures? Because it makes it easier to refine and revise measures. What happens is we have measures but no objectives? In the absence of objectives, people designing performance management systems often compensate for problems with...
by Phil Jones | Updated 15 Feb, 2018 | Balanced Scorecard Design Principles, KPI & measure design
Why should a balanced scorecard have objectives as well as measures? Developing objectives before measures prevents premature measure design. This is the tendency for people to leap straight to measures instead of defining more clearly what they want to measure. If...