by Phil Jones | Updated 15 Feb, 2018 | Balanced Scorecard Perspectives
Why call your balanced scorecard perspective “learning and growth”? Because people who change it make three fundamental mistakes in their balanced scorecard design and use by re-naming the “learning and growth” perspective to something like...
by Phil Jones | Updated 15 Feb, 2018 | Balanced Scorecard Perspectives
Making sure your balanced scorecard’s customer perspective actually represents what customers say they want. I recently came across an article on the balanced scorecard on the website mycustomer.com. However I think it missed an awful lot out about how to handle...
