by Phil Jones | Updated 15 Feb, 2018 | Balanced Scorecard Design Principles, Strategy maps & mapping
Strategy is about change and improvement, so Strategy maps have to reflect that change and balanced scorecards have to be able to track that change to manage performance. Modern, third and fourth generation, balanced scorecards have strategy maps. These contain the...
by Phil Jones | Updated 18 Apr, 2018 | Balanced Scorecard Design Principles, Ownership and buy-in
How do you make sure that this is the Chief Executive’s balanced scorecard? How do you make sure it is useful for them. How do you get energy and importance behind the balanced scorecard design project. Now you can certainly do scorecard projects without the...
by Phil Jones | Updated 18 Apr, 2018 | Balanced Scorecard Design Principles, Ownership and buy-in
If you want a successful balanced scorecard that get used and informs decisions, you need balanced scorecard ownership and collective understanding. I do not recommend the alternative: “Of course we have a scorecard. I designed it at home the other...
by Phil Jones | Updated 18 Apr, 2018 | Balanced Scorecard Design Principles
Previously I talked about a useful test of any scorecard or strategy map is, “Can I tell the strategy from this?”. You will have already realised that if you cannot, then that begs the question, “What purpose is this serving? “What effect it...
by Phil Jones | Updated 30 May, 2020 | Balanced Scorecard Design Principles, KPI & measure design
It is important to understand why scorecards never start with measures. It seems the obvious place, just put some measures on the balanced scorecard and we are done. However it is more important to understand why you want to measure something, and how that...
by Phil Jones | Updated 18 Apr, 2018 | Balanced Scorecard Design Principles
Measure what you want to manage (not the other way around). To understand why, let us start with a case study: Like many organisations, this FTSE 100 Company’s executive team had a vast amount of data at their fingertips. Their monthly report contained around...
by Phil Jones | Updated 6 Nov, 2018 | Balanced Scorecard Design Principles
Is your balanced scorecard a reflection of your organisation? A manager once said to me, “Our Balanced Scorecard is an unfocussed mess.”. So I asked him, “Is your balanced scorecard, in some way, a reflection of your organisation?”. Cheeky I...
by Phil Jones | Updated 19 Apr, 2018 | Balanced Scorecard Design Principles
What are you paying attention to? Have you noticed how you notice what you are paying attention to? Are you paying attention to the letter t in this article? I doubt you were, but you are now, and you can stop if you want. Likewise, when you get a new car that you...
by Phil Jones | Updated 15 Feb, 2018 | Balanced Scorecard Design Principles
A short history of balanced scorecard design What makes a balanced scorecard balanced? If you think the answer is having measures in a variety of perspectives, think again. It is not. Well, not on its own. To understand why requires a short history lesson. This story...