by Phil Jones | Updated 15 Feb, 2018 | Balanced Scorecard Perspectives
Why call your balanced scorecard perspective “learning and growth”? Because people who change it make three fundamental mistakes in their balanced scorecard design and use by re-naming the “learning and growth” perspective to something like...
by Phil Jones | Updated 4 Jan, 2018 | World of Management & Business
Lets remember Sir John Harvey Jones and keep his legacy alive: Was he the ideal consultant? Sir John Harvey Jones died earlier this month (January 2008). Some will remember Sir John Harvey Jones as the Chairman of ICI who turned the organisation around. Some will...
by Phil Jones | Updated 15 Feb, 2018 | Balanced Scorecard Design Principles
A short history of balanced scorecard design What makes a balanced scorecard balanced? If you think the answer is having measures in a variety of perspectives, think again. It is not. Well, not on its own. To understand why requires a short history lesson. This story...
by Phil Jones | Updated 2 Jan, 2018 | Communicating & Socialising Strategy
Strategy does not exist in plans: it exists in people’s heads. If the strategy is not in their heads when they make decisions, then what is being implemented? Certainly not your strategy. Scary isn’t it? The source of the problem is we think telling...
by Phil Jones | Updated 15 Feb, 2018 | Balanced Scorecard Perspectives
Making sure your balanced scorecard’s customer perspective actually represents what customers say they want. I recently came across an article on the balanced scorecard on the website mycustomer.com. However I think it missed an awful lot out about how to handle...
by Phil Jones | Updated 18 Oct, 2017 | Culture of performance, Thought provokers, World of Public Sector & NFP
The other week I was talking with a consultant who works in a large-ish consultancy. He had only been working in the Public sector for two years and said he was surprised by what he found. His description astounded me. He said, “Public sector managers and staff...
by Phil Jones | Updated 4 Jan, 2018 | Culture of performance
Seeing what you look for:The blindness of performance management. In the last blog we moved from using just one eye, to talking about how that limits your perspective. In the same way limited measurement systems limit your perspective of the business. In this research...
by Phil Jones | Updated 16 Jul, 2018 | Examples & case studies, Modern Balanced Scorecards
Balanced Scorecards for alliances and partnerships: Lessons from the ASAP European Conference At the end of April I was invited to talk at the ASAP European Conference on the subject of Balanced Scorecards for alliances and partnerships. So I chose the title,...
by Phil Jones | Updated 18 Oct, 2017 | How we make & take decisions, Modern Balanced Scorecards
Getting a sense of perspective Similarities between the balanced scorecard and how our eyes work Yesterday I got something in my eye and it irritated the lens surface so much I was going around much of the day with one eye closed. Not only was it very painful and...
