by Phil Jones | Updated 27 Feb, 2018 | Agile & learning organisations, Emergent strategy, Managing uncertainty & risk
How do you handle rapidly evolving and changing strategy with a strategic balanced scorecard? We often feel that the environment around us, is changing rapidly. So, we need an approach to strategy planning, communication and implementation that can accommodate a rate...
by Phil Jones | Updated 4 Jan, 2018 | Avoiding communication mistakes, Strategy communication
Have you ever noticed that something you may have said in a conversation, may have sent that person’s mind thinking, to the extent that they are no longer listening to you, but are processing their own ideas and thoughts. Moreover you have no idea what they are...
by Phil Jones | Updated 18 Oct, 2017 | Avoiding communication mistakes, Strategy communication
Mission statements can be fraught with problems but one I came across the other day wins an award for the worst I have ever seen. What sort of organisation do you think this mission statement comes from? Welcome to (Our company) and a team that’s passionate about...
by Phil Jones | Updated 4 Jan, 2018 | Culture of performance, Performance management
The importance of accountability: between people’s actions, giving care attention, and the context in which we work. I am a great fan of the “Undercover Economist” series of articles by Tim Harford, that appears in the Saturday Financial Times. This...
by Phil Jones | Updated 27 Oct, 2017 | Culture of performance, KPI & measure design
A tragic story of targets and “Incentives” When explaining how poor targets and measures destroy common sense, I often cite the case of Accident and Emergency (A&E) times in UK NHS hospitals. The government (through the Department of Health &...
by Phil Jones | Updated 26 Jun, 2018 | Culture of performance
It is useful to recognise that performance leadership, precedes performance management. It is a responsibility of leaders and managers. But how explicitly do we express performance leadership? It is a cliché that “People do not like change”. It is wrong. It is not...
by Phil Jones | Updated 7 Jul, 2017 | Agile & learning organisations, Modern Balanced Scorecards
Modern Balanced Scorecards: The Sesame Street Connection To understand the Balanced Scorecard you have to understand where the originators were coming from. This article provides insights into how the originators thinking influenced the underlying principles of the...
by Phil Jones | Updated 4 Jan, 2018 | A Modern System of Management, Strategic planning
Increasingly businesses are aware that traditional, annual budgeting can constrain, as much as it controls and plans. No-one is saying, “Ignore the money”. However, it is a tool designed for centralised planning over relatively long and stable periods. The...
by Phil Jones | Updated 19 Oct, 2017 | Communicating & Socialising Strategy, Communicating bad news
We sometimes have to deliver bad news, communicating redundancy, closures or similar change. Here is practical advice on planning and delivering the messages. Communicating redundancy, closures and other bad news At times you have to make tough decisions: to make...
