by Phil Jones | Updated 22 Feb, 2018 | How we make & take decisions, Managing uncertainty & risk
At an Institute of Director’s economic briefing in November, the Chief Economist of the IOD said that we are still facing uncertainty, its just that the uncertainties are changing. I think the uncertainty continues to change, especially with impending elections...
by Phil Jones | Updated 4 Jan, 2018 | Communicating & Socialising Strategy, Strategy communication, Thought provokers
Do you ask your staff to boil down a message? Just give me the one page version” they say. The danger is you can boil down the ocean until there is nothing left but the salt, the sea salt. And you cannot swim in sea salt. Let me explain. I was chatting to a...
by Phil Jones | Updated 4 Jan, 2018 | Performance management, World of Public Sector & NFP
The NHS IT delivery programme has a dreadful track record. It is not surprising when you look at their methodology and the techniques the NHS and the ISIP programme recommend for benefit mapping, benefit management and benefit realisation. They are fundamentally...
by Phil Jones | Updated 4 Jan, 2018 | Modern Balanced Scorecards
At this time of goal setting and new year resolutions we often face a problem. We set a goal or objective, (stop smoking, make more money, lose weight, change job, etc etc) and within a few days or weeks, the goal has been dropped. Good intentions melting away like...
by Phil Jones | Updated 4 Jan, 2018 | Communicating & Socialising Strategy, Socialising strategy
Our clients love the idea of socialising strategy, rather than merely communicating their strategy. They understand the distinction between socialising and communicating strategy. When they are socialising their strategy it makes a big difference to how they think...
by Phil Jones | Updated 15 Sep, 2011 | 4G Balanced Scorecard, Agile & learning organisations, How we make & take decisions
Using Judgement and Evidence in Modern Balanced Scorecards: the use of subjective and qualitative measures. Audience questions and responses I presented a BetterManagement webinar on this subject, on 14th October, and it received a lot of interest. You can listen...
by Phil Jones | Updated 15 Sep, 2011 | KPI & measure design
Clean up your jargon. Are you, like me, confused by the way people use KPI, PI, Measure, CSF etc apparently interchangeably. I am. People often ask, what is the difference between KPI, CSF , measures, performance indicators? Frankly people use them interchangeably and...
by Phil Jones | Updated 29 Oct, 2018 | Balanced Scorecard Design Principles
A recent forum posting asked “What is the correct balanced of measures across the four perspectives of a balanced scorecard?” They wanted to see if any academics had researched whether it should be 25% each or some other ratio. This is a massively mistaken...
by Phil Jones | Updated 4 Jan, 2018 | Culture of performance, Ownership and buy-in, Quality of conversation
Do be aware how you frame a performance management discussion. I often encounter clients whose experience of performance management discussions is that they are a game of scoring the maximum amount and justifying a high score or protecting against the potential...
