by Phil Jones | Updated 15 Feb, 2018 | Balanced Scorecard Alignment, Strategy maps & mapping
This post is about the structure of a strategy map and the importance of using a purpose or mission statement at the top to anchor the strategy you are describing. Before we detail the financial perspective we must position the organisation’s purpose or mission...
by Phil Jones | Updated 11 Jul, 2017 | Avoiding communication mistakes, Communicating & Socialising Strategy
This is a classic story of how NOT to communicate with your customers during acquisition. In fact, confusing your customers and mis-communicating your strategy and actions during acquisition…. The background I wanted an eye test and some new glasses, so I...
by Phil Jones | Updated 20 Oct, 2017 | Communicating bad news, Communicating change
Just at the moment, one of the most difficult places to be must be in finance in the public sector. They are constantly re-doing budgets and subject to negotiations over custs to funding from central government. That is if the organisation still exists: if you are a...
by Phil Jones | 12 Sep, 2010 | Avoiding communication mistakes
This is possibly the most common mistake in communication, How often have you though you have told someone something, but either they forgot or you only meant to tell them but never got around to doing it. You never actually said it. How often have you told someone...
by Phil Jones | Updated 15 Feb, 2018 | World of Public Sector & NFP
Reading a speech by Bob Neill at the CIPFA (Chartered Institute of Public Finance and Accountancy) Conference I was struck by the idea that every local authority in the country is going to have to publish any item of expenditure over £500. The attempt being to...
by Phil Jones | Updated 26 Oct, 2017 | KPI & measure design
What could possibly make an organisation have a target that involved two people being killed. The Audit Commission (RIP) is the answer. I was developing a balanced scorecard with a Fire and Rescue Service and, obviously, they want NO deaths of injuries from fires....
by Phil Jones | Updated 15 Feb, 2018 | Balanced Scorecard Perspectives
So often I come across “balanced scorecards” that have re-named the learning and growth perspective as “people” or “employees”. They think it is more representative. However the original name was given for a reason. There are three good reasons for keeping the name...
by Phil Jones | Updated 15 Feb, 2018 | Balanced Scorecard Various Types
As with many words in this area, they are used loosely. It helps if there are distinctions. It helps if you use plain English. I use “scorecard” when I am looking at a table of figures with results on them. Its a set of scores on a card (hence scorecard)....
by Phil Jones | 14 Jul, 2010 | Avoiding communication mistakes
My reaction would be no! No, No, No. And again, NO! (Just so you are sure) And that is the reaction of most of the people who posted responses to this Harvard Business review article “The Subtleties of Strategic Swearing”. Frankly there is nothing subtle...
