by Phil Jones | Updated 26 Dec, 2017 | 4G Balanced Scorecard, Outcome thinking, Performance management
Outcome thinking and balanced scorecards look like two unrelated approaches to managing performance and results in organisations. However, they have very close connections. Learn how knowledgeable application allows these two, apparently different approaches, to work...
by Phil Jones | Updated 10 Jul, 2017 | Avoiding communication mistakes, Communicating & Socialising Strategy
What are the risks of getting your strategy communication wrong? Here are my top three: We think have communicated the strategy when we have not. … So, nothing happens. People do not understand ‘why’ things have to change. The thinking behind the strategy is not...
by Phil Jones | Updated 15 Feb, 2018 | Outcome thinking
[Update 2017: Since writing this article, we helped two UK Water companies with their OFWAT outcomes submissions. OFWAT have also improved their understanding of outcomes for PR19. However, this article is still relevant and we have provided some updates to it.] If...
by Phil Jones | Updated 29 Oct, 2018 | Performance management
Oh dear! If you are in a water company doing any form of outcome work for OFWAT, you must beware (and read) the accompanying Outcome thinking White Paper on the principles that underly proper outcome thinking. I think it is great that OFWAT are planning to use Outcome...
by Phil Jones | Updated 17 Jul, 2018 | Culture of performance, Performance management
This is about the moment, the Chief Executive realised that, what matters is how we think about performance management… The Chief Executive was no longer paying attention… As I talked to the management team, I noticed that the Chief Executive was no longer...
by Phil Jones | Updated 31 Dec, 2017 | World of Public Sector & NFP
Guest blog By David Wolverson: The Winterbourne case review – why a fundamental rethink of policy is needed. “…and then comes the next abusive incident, because fundamentally nothing has changed the systems.” As I started to read the reviews...
by Phil Jones | Updated 27 Dec, 2017 | Outcome thinking, Performance management, World of Public Sector & NFP
Understanding the origins of outcome based thinking, the deeper techniques that lie behind it and how you can improve outcome thinking, definition and delivery in your organisation The input-output-outcome model is used extensively in the UK public sector. The model...
by Phil Jones | Updated 17 Oct, 2017 | Culture of performance, Performance management
When working with clients we often use the phrase “Putting Human Beings back into how we manage performance”. Let us give you an example. One client described a place she used to work. She was given no context about the business, no information about...
by Phil Jones | Updated 21 Feb, 2019 | 4G Balanced Scorecard, Agile & learning organisations, Emergent strategy
The Benefits managing Strategy as a Learning Process If, like many organisations, you want a more responsive and agile organisation that is sensitive to the changing demands of your environment, then the answer lies in the way your strategy and plans are managed: Your...
