by Phil Jones | Updated 30 Oct, 2018 | Communicating & Socialising Strategy, World of Public Sector & NFP
I was privileged to talk with a Chief Executive who had been changing the culture of their organisation and going back to its roots. One interesting piece was the organisational metaphor they created for their care organisation. The metaphor the used was a hanging...
by Phil Jones | Updated 25 Sep, 2012 | Agile & learning organisations, Strategy as a learning process
Isn’t that a great phrase, “Rigorous, intellectually honest, learning”.The phrase comes from a book called Nail it, Scale it by Paul Ahlstrom and Nathan Furr. The book is designed for entrepreneurs who are developing a proposition for a market. The...
by Phil Jones | Updated 26 Dec, 2017 | 4G Balanced Scorecard, Outcome thinking, Performance management
Outcome thinking and balanced scorecards look like two unrelated approaches to managing performance and results in organisations. However, they have very close connections. Learn how knowledgeable application allows these two, apparently different approaches, to work...
by Phil Jones | Updated 10 Jul, 2017 | Avoiding communication mistakes, Communicating & Socialising Strategy
What are the risks of getting your strategy communication wrong? Here are my top three: We think have communicated the strategy when we have not. … So, nothing happens. People do not understand ‘why’ things have to change. The thinking behind the strategy is not...
by Phil Jones | Updated 15 Feb, 2018 | Outcome thinking
[Update 2017: Since writing this article, we helped two UK Water companies with their OFWAT outcomes submissions. OFWAT have also improved their understanding of outcomes for PR19. However, this article is still relevant and we have provided some updates to it.] If...
by Phil Jones | Updated 29 Oct, 2018 | Performance management
Oh dear! If you are in a water company doing any form of outcome work for OFWAT, you must beware (and read) the accompanying Outcome thinking White Paper on the principles that underly proper outcome thinking. I think it is great that OFWAT are planning to use Outcome...