by Phil Jones | Updated 27 Oct, 2017 | Culture of performance, KPI & measure design
A tragic story of targets and “Incentives” When explaining how poor targets and measures destroy common sense, I often cite the case of Accident and Emergency (A&E) times in UK NHS hospitals. The government (through the Department of Health &...
by Phil Jones | Updated 24 Oct, 2017 | Examples & case studies, Modern Balanced Scorecards
How do you get joined up working in a city council that operates in silos? I saw such a question on a discussion forum recently, and this was my reply. It relates to a strategic balanced scorecard engagement with a UK City Council looking to create joined up thinking...
by Phil Jones | Updated 15 Feb, 2018 | Balanced Scorecard Perspectives
Making sure your balanced scorecard’s customer perspective actually represents what customers say they want. I recently came across an article on the balanced scorecard on the website mycustomer.com. However I think it missed an awful lot out about how to handle...
by Phil Jones | Updated 6 Jul, 2018 | Balanced Scorecard Design Principles, Strategy communication, Strategy maps & mapping
Prof Bob Kaplan says, Strategy maps and themes aid communication of your strategy Last night I attended Bob Kaplan’s presentation in London on his latest thinking around scorecard development. His talk was entitled “Communicating strategy and managing the...
