A tragic story of targets and “Incentives” When explaining how poor targets and measures destroy common sense, I often cite the case of Accident and Emergency (A&E) times in UK NHS hospitals. The government (through the Department of Health &...
How do you get joined up working in a city council that operates in silos? I saw such a question on a discussion forum recently, and this was my reply. It relates to a strategic balanced scorecard engagement with a UK City Council looking to create joined up thinking...
Making sure your balanced scorecard’s customer perspective actually represents what customers say they want. I recently came across an article on the balanced scorecard on the website mycustomer.com. However I think it missed an awful lot out about how to handle...
Prof Bob Kaplan says, Strategy maps and themes aid communication of your strategy Last night I attended Bob Kaplan’s presentation in London on his latest thinking around scorecard development. His talk was entitled “Communicating strategy and managing the...
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