by Phil Jones | Updated 15 Sep, 2011 | 4G Balanced Scorecard, Strategy
We are seeing new business models emerge: Can our approach to managing strategy and performance accommodate them? The traditional models of customer intimacy, differentiation, and markets being “talked at” by companies, are being replaced. (See Grant Leboff, Sticky...
by Phil Jones | Updated 15 Feb, 2018 | Balanced Scorecard and Hoshin Kanri
Both lean thinking and the balanced scorecard are very popular techniques, which on closer inspection overlap in their thinking and approach. Of course this is reassuring because both approaches are based on a degree of common sense. It is also true of six sigma...
by Phil Jones | Updated 18 Oct, 2017 | How we make & take decisions, Modern Balanced Scorecards
Getting a sense of perspective Similarities between the balanced scorecard and how our eyes work Yesterday I got something in my eye and it irritated the lens surface so much I was going around much of the day with one eye closed. Not only was it very painful and...