by Phil Jones | Updated 15 Feb, 2018 | Outcome thinking
[Update 2017: Since writing this article, we helped two UK Water companies with their OFWAT outcomes submissions. OFWAT have also improved their understanding of outcomes for PR19. However, this article is still relevant and we have provided some updates to it.] If...
by Phil Jones | Updated 29 Oct, 2018 | Performance management
Oh dear! If you are in a water company doing any form of outcome work for OFWAT, you must beware (and read) the accompanying Outcome thinking White Paper on the principles that underly proper outcome thinking. I think it is great that OFWAT are planning to use Outcome...
