by Phil Jones | Updated 24 Oct, 2017 | Examples & case studies, Modern Balanced Scorecards, Ownership and buy-in
After several years of diversification, Anglian Water decided to revert back to its core regulated business and needed a transformation project to achieve it. In this interview Steve Lunn describes how he used strategy maps and the balanced scorecard, amongst other...
by Phil Jones | Updated 27 Oct, 2017 | Culture of performance, KPI & measure design
A tragic story of targets and “Incentives” When explaining how poor targets and measures destroy common sense, I often cite the case of Accident and Emergency (A&E) times in UK NHS hospitals. The government (through the Department of Health &...
by Phil Jones | Updated 15 Feb, 2018 | Ownership and buy-in
Getting buy-in for balanced scorecards can be difficult. Having helped around 60 organisations implements such an approach, there are various ways of getting buy-in for balanced scorecards, depending on that organisation’s needs. Here is some practical advice....
by Phil Jones | Updated 7 Jul, 2017 | Culture of performance, Thought provokers
Human Capital: The disenfranchisement of employees For a while now, the phrase “Human Capital” has replaced “Human Resources” as the buzz phrase to refer to people in an organisation. I suspect the well-intentioned people within the “job...