by Phil Jones | Updated 27 Oct, 2017 | Public Sector Balanced Scorecard
Dear Prime Minister, I understand your point that we should not just think about money, but the idea of measuring the nation’s happiness, fills me with woe (and my happiness quotient dropped as a result). Let me explain why I have some concerns about this idea...
by Phil Jones | Updated 18 Jul, 2018 | KPI & measure design
Why do we use objectives before measures? Because it makes it easier to refine and revise measures. What happens is we have measures but no objectives? In the absence of objectives, people designing performance management systems often compensate for problems with...
by Phil Jones | Updated 30 May, 2020 | Balanced Scorecard Design Principles, KPI & measure design
It is important to understand why scorecards never start with measures. It seems the obvious place, just put some measures on the balanced scorecard and we are done. However it is more important to understand why you want to measure something, and how that...
by Phil Jones | Updated 18 Apr, 2018 | Balanced Scorecard Design Principles
Measure what you want to manage (not the other way around). To understand why, let us start with a case study: Like many organisations, this FTSE 100 Company’s executive team had a vast amount of data at their fingertips. Their monthly report contained around...
