[Update 2017: Since writing this article, we helped two UK Water companies with their OFWAT outcomes submissions. OFWAT have also improved their understanding of outcomes for PR19. However, this article is still relevant and we have provided some updates to it.] If...
Oh dear! If you are in a water company doing any form of outcome work for OFWAT, you must beware (and read) the accompanying Outcome thinking White Paper on the principles that underly proper outcome thinking. I think it is great that OFWAT are planning to use Outcome...
Understanding the origins of outcome based thinking, the deeper techniques that lie behind it and how you can improve outcome thinking, definition and delivery in your organisation The input-output-outcome model is used extensively in the UK public sector. The model...
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